DeMond Harper
Summary
Accomplished Senior Staff Development Trainer at Caring Solutions, specializing in new hire training and creative problem-solving. Expert in planning and coordination, I enhanced staff productivity by 30% through innovative training programs. Skilled in interpersonal communication, I fostered a culture of continuous learning and professional growth, significantly improving team collaboration and efficiency.
Overview
9
9
years of professional experience
Work History
Senior Staff Development Trainer
Caring Solutions
1852 Craig Park Ct. St Louis, MO. 63146
02.2015 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
Program Coordinator
Caring Solutions
1852 Craig Park Ct, St Louis, MO. 63146
02.2015 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Site Supervisor
Caring Solutions
1852 Craig Park Ct, St Louis, MO. 63146
02.2015 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Enhanced site safety by implementing strict safety protocols and conducting regular inspections.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Resolved issues among team members to keep employees on task.
Education
Certificate - Diversity And Inclusion
Cornell University
Ithaca, NY09.2020
Associate of Science - Paralegal Studies
Sanford Brown College
Hazelwood05.2000
High School Diploma -
Riverview Gardens Sr. High School
St Louis, MO06.1995
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Group and individual instruction
- Course Planning
- Training Needs Analysis
- Lesson Planning
- Interpersonal Communication
- Course Development
Timeline
Senior Staff Development Trainer
Caring Solutions
02.2015 - Current
Program Coordinator
Caring Solutions
02.2015 - Current
Site Supervisor
Caring Solutions
02.2015 - Current
Certificate - Diversity And Inclusion
Cornell University
Associate of Science - Paralegal Studies
Sanford Brown College
High School Diploma -
Riverview Gardens Sr. High School