DeMonica Adams
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Financial Service Representative II
PrimeWay FCU
03.2021 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Training new and existing team members on products and services.
- Applying members for loans and credit cards.
- Meeting and and exceeding monthly sales goals.
- Conducting monthly branch Audits
Personal Banker
Wells Fargo
07.2016 - 04.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
Branch Supervisor
1st Convenience Bank
09.2012 - 07.2016
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
- Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
- Assigned job roles and oversaw performance.
- Conducting monthly branch audits.
- Exceeding monthly sales goals.
Education
High School Diploma -
Ross S Sterling High
Houston, TX05.2010
Skills
- Sales Reporting
- Telephone Reception
- Needs Analysis
- Market Research
- Customer Support
- Paperwork Processing
- Product Promotions
- Customer Relations
Certification
- NMLS License - 2016
Timeline
Financial Service Representative II
PrimeWay FCU
03.2021 - Current
Personal Banker
Wells Fargo
07.2016 - 04.2021
Branch Supervisor
1st Convenience Bank
09.2012 - 07.2016
High School Diploma -
Ross S Sterling High
- NMLS License - 2016
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