Demonnay Hall
Houston,TX
Summary
Seasoned Professional with 5+ years of Customer Service experience. Also an Experienced waitress and bartender with more then 3+ years’ experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ATT
Houston, TX
05.2022 - 01.2024
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Facilitated claims processing by coordinating with internal departments for timely resolutions.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Managed high-volume call traffic while maintaining professionalism and empathy.
Reliant Energy Houston Tx
Virginia Employment Commission Project (Contract)
10.2021 - 04.2022
- Successfully provided Virginia residents with information regarding information about their unemployment for UI, PUA, Back Payment, using the VEC VUIS knowledge base system.
- Worked in the VEC "Back Office", fact checking separation claim reports, creating issues on a claim (if necessary). Averaged 60 reports per day (Approximately 5 per hour)
- Effectively worked remotely; with no need for immediate supervision; communicated through slack; kept an Adherence of 95+ with my Schedules as well as using my resources to resolve issues throughout both calls and systems concerns rapidly and effectively. Have my computer system hardwire on a hardwire setup.
Manager
Wendys
Midland, TX
03.2019 - 01.2021
- Manage cash handling, drawer counts, and deposits.
- Successfully Greet customers when entering or leaving establishments
- Managed inventory control processes, ensuring accurate stock levels and minimizing waste.
- Successfully ensure good customer satisfaction
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Scheduled staff shifts to ensure proper coverage.
- Ensuring all opening and closing duties are completed.
- Led team to optimize operational workflows, enhancing service efficiency and customer satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Representative
Progressive Insurance (WFR)
Houston, TX
08.2018 - 05.2019
- Making 100+ outbound calls daily to businesses all over to sign up with Spectrum internet phone and cable.
- To provide exceptional services by solving problems as well as demystifying coverage, rate, billing issues and general policy reviews.
- Responsible for upgrading customers and explaining current and future plans with them.
- Identifying customers insurance needs and recommending additional products and coverages.
- Utilized an internal database and Excel spreadsheets track and updated customer payments and create a report daily and weekly.
- Responsible for communicating with applicants via phone and utilized outlook for daily planning and scheduling support calls for customers.
- Provide standard information on product and services of the company.
Customer Service Representative/Registration Intake (Contract)
FEMA
Houston, TX
07.2018 - 12.2018
- Registration of new victims
- Assisting client with updating new or past information
- Issuing inspections
- Responsible for communicating with applicants via phone or email.
- Maintaining high call volumes in a timely manner.
- Directing calls and providing client with optimum and adequate information.
Collections Representative
Alltran
Houston, TX
04.2017 - 02.2018
- Handled 100+ in/outbound calls daily
- Negotiated repayment plans to facilitate timely collections and improve customer compliance
- Utilized an internal database to track and maintain customer account info, amount of money collected/owed, and created daily collections reports for the bank manager
- Assisted new and old customers with unresolved debts and create a payment plan for them to follow so that we could collect on a schedule.
- Deescalated customer grievances or concerns and designated them to the right departments for assistance or handle it for them now
- Managed high-volume collections efforts, ensuring timely resolution of outstanding accounts.
- Developed and maintained relationships with clients to facilitate payment arrangements.
- Counseled debtors on payment options and arranged installment agreements.
- Processed payments and contracts on accounts.
Education
High School Diploma -
Alief Taylor
Houston, TX05-2013
BBA - Business Administration
American InterContinental University
Houston, TX2018
Skills
- Customer Service Excellence
- Reliability & Accountability
- Team player attitude
- Team leadership & Training
- Time Management & Multitasking
- Problem Solving & Conflict Resolution
Certification
- TABC
- FOOD HANDLER
Timeline
Customer Service Representative
ATT
05.2022 - 01.2024
Reliant Energy Houston Tx
Virginia Employment Commission Project (Contract)
10.2021 - 04.2022
Manager
Wendys
03.2019 - 01.2021
Customer Service Representative
Progressive Insurance (WFR)
08.2018 - 05.2019
Customer Service Representative/Registration Intake (Contract)
FEMA
07.2018 - 12.2018
Collections Representative
Alltran
04.2017 - 02.2018
High School Diploma -
Alief Taylor
BBA - Business Administration
American InterContinental University