Demontae Tillman
New Orleans,LA
Summary
Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Old No 77 Hotel
New Orleans, LA
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent
Astor Crowne Plaza
New Orleans, LA
10.2023 - 02.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Facilitated welcoming environment, greeting guests upon arrival.
Manager in Training
Aeropostale
New Orleans, LA
06.2023 - 09.2023
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Customer Service Representative
Maximus
Bogalusa, LA
10.2020 - 03.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Service Champion
Taco Bell
Bogalusa, LA
08.2017 - 05.2018
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
- Contributed to team success by consistently meeting or exceeding performance goals.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
- Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
- Greeted customers, answered questions and took orders.
Education
No Degree - Computer Science
Southern University And A&M College
Baton Rouge, LAHigh School Diploma -
Bogalusa High School
Bogalusa, LA05-2018
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Listening skills
- Reservation systems
- POS systems
- Team building
- Lobby oversight
- Payment processing
Timeline
Front Desk Agent
Old No 77 Hotel
02.2024 - Current
Front Desk Agent
Astor Crowne Plaza
10.2023 - 02.2024
Manager in Training
Aeropostale
06.2023 - 09.2023
Customer Service Representative
Maximus
10.2020 - 03.2021
Service Champion
Taco Bell
08.2017 - 05.2018
No Degree - Computer Science
Southern University And A&M College
High School Diploma -
Bogalusa High School