De’monte Sanders
Marina Del Rey,CA
Summary
Dynamic professional with a proven track record at Allied Universal Security Services, adept in critical thinking and report writing. Excelled in enhancing customer satisfaction and security measures through active listening and problem-solving. Skilled in fostering teamwork and collaboration, significantly improving operational efficiency without compromising service quality.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2021 - Current
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Wrote detailed reports of all security breaches and investigations.
Front End Supervisor
Goodwill
06.2021 - 01.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Customer Service Cashier
Mailboxes & More 24/7
08.2019 - 02.2021
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Science - Business Administration And Management
Los Angeles Southwest College
Los Angeles, CA12-2025
Skills
- Report writing
- Critical thinking
- Active listening
- Customer service
- Teamwork and collaboration
- Problem-solving
Timeline
Front End Supervisor
Goodwill
06.2021 - 01.2024
Security Officer
Allied Universal Security Services
02.2021 - Current
Customer Service Cashier
Mailboxes & More 24/7
08.2019 - 02.2021
Associate of Science - Business Administration And Management
Los Angeles Southwest College
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