DeMonte Shields
Clinton,MD
Summary
Innovative Tech Lead known for high productivity and efficient task completion. Specializes in team management, and agile methodologies. Excel in leadership, problem-solving, and communication to drive projects to success. Dedicated professional known for empowering leadership, communication, and managerial skills. Extremely talented at networking and negotiation to accelerate success.
Overview
2
2
years of professional experience
Work History
Sales Associate
New Balance
Oxon Hill, MD
12.2024 - Current
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked sales performance metrics to identify trends in market place.
Food Runner
TopGolf
Oxon Hill, MD
11.2023 - 12.2024
- Supported serving staff in delivering accurate and well-presented food orders.
- Organized food orders and ensured accuracy of items served to customers.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Stocked service stations with ice, napkins and straws.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Made friendly conversation with customers to provide enjoyable bar experience.
Summer Student Intern
SYEP
Oxon Hill, MD
05.2023 - 08.2023
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Upgraded laptops by replacing damaged hardware with new parts.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Tested system performance to ensure proper functioning of all equipment.
- Analyzed project requirements to find bugs and eliminate issues.
- Researched, tested and verified proper functioning of software patches and fixes.
- Developed solutions for customers' IT needs by assessing their requirements first hand.
- Built custom workstations according to customer specifications.
- Updated hardware, software, and security protections with latest standards.
Education
Associate of Applied Science - Data Science And Analysis
Prince George's Community College
Upper Marlboro, MDSkills
- Issue escalation
- Effective multitasking
- Customer service
- Efficient movement
- Server support
- Strong work ethic
- Strong teamwork
- Training and mentoring
- Time management
- Performance improvement
- Team building
- Issue resolution
- Safety awareness
- Quick learner
- Sense of urgency
- Problem-solving
- Active listening
Affiliations
Became inducted into the honor society.
Timeline
Sales Associate
New Balance
12.2024 - Current
Food Runner
TopGolf
11.2023 - 12.2024
Summer Student Intern
SYEP
05.2023 - 08.2023
Associate of Applied Science - Data Science And Analysis
Prince George's Community College
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