Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trey Gatson

Houston,Texas

Summary

Decisive business leader with strong analytical, organizational, and planning skills. Focused on exceptional customer service and continuous improvement in operations. A proactive team player with communication and problem-solving skills, able to work in a fast-paced, deadline-driven environment.

Overview

4
4
years of professional experience

Work History

Trainer and Guest Services Representative

Planet Fitness
11.2024 - Current
  • - Provides guidance and support for club members and training clients to allow them to participate in fitness activities and enjoy the health club experience
  • - Manages and track membership accounts, and oversees equipment to ensure safety and cleanliness throughout the facility
  • - Implements gym program policies and helps manage gym events and activities that enhance member engagement

Communications and Sourcing Specialist

Brown Sugar Bakery
06.2023 - Current
  • - Develops and leverages strategic partnerships with bakery owner to manage and fulfill orders and broaden customer base
  • - Manages social media presence, keyword relevancy, and branding, resulting in a significant increase in followers since October 2023
  • - Serves as primary contact for inquiries, appointments, and deliveries

Delivery Driver

Amazon
11.2023 - 10.2024
  • - Ensure customers in the greater Houston area receive packages on time and with satisfaction, in alignment with Amazon service
  • - Serve as primary customer touchpoint at delivery points on daily routes
  • - Maintain consistent communication with headquarters and dispatchers to offer progress updates and overall team support

Delivery Driver

FedEx
07.2022 - 09.2023
  • - Provided efficient pick-up and delivery services in a fast-paced environment
  • - Managed and maintained data delivery log entries at various locations
  • - Trained new drivers and administered road tests

Lead Crew Member

McDonald's
03.2021 - 05.2022
  • - Managed the Point-of-Sale system and orders, ensuring timely delivery and excellent customer service, leading to an average customer service score of 90%
  • - Reviewed daily work requirements with 12 crew members and assigned skill-based tasks to complete work effectively
  • - Led the team in maintaining cleanliness standards and took the initiative on additional cleaning tasks during store downtime

Education

BS - Business Management

Texas Southern University
Houston, Texas
12.2022

Skills

  • Customer Service
  • Communications
  • Logistics
  • Problem-solving

Timeline

Trainer and Guest Services Representative

Planet Fitness
11.2024 - Current

Delivery Driver

Amazon
11.2023 - 10.2024

Communications and Sourcing Specialist

Brown Sugar Bakery
06.2023 - Current

Delivery Driver

FedEx
07.2022 - 09.2023

Lead Crew Member

McDonald's
03.2021 - 05.2022

BS - Business Management

Texas Southern University

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