Liliana Varley
Albuquerque,NM
Overview
2
2
years of professional experience
Work History
Guest Services Trainer
Sandia Peak Tramway
Albuquerque, NM
05.2023 - 03.2025
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Collaborated with other departments to coordinate special events and exceed guest expectations during their stay.
- Promoted a culture of continuous improvement by actively seeking feedback from guests and implementing changes to enhance their overall experience.
- Streamlined check-in processes for improved efficiency and reduced wait times for guests.
Assistant Swim Instructor
Fish Factory Swim School
Albuquerque, NM
05.2023 - 08.2023
- Adapted teaching strategies to match developmental age and abilities of students.
- Organized and implemented effective teaching strategies for students as young as 1 year old.
- Guided students through different swimming strokes and strategies to increase stamina.
- Cleaned and organized pool area, locker rooms and other common spaces each day.
- Taught students pool and water safety guidelines.
Education
High School Diploma -
Albuquerque Academy
Albuquerque, NM05-2026
Skills
- Customer service
- Event coordination
- Guest satisfaction
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Exceptional communication
- Problem-solving abilities
- Reliability
- Critical thinking
Languages
English
Native or Bilingual
Japanese
Limited Working
Spanish
Limited Working
Interests
stuff
Timeline
Guest Services Trainer
Sandia Peak Tramway
05.2023 - 03.2025
Assistant Swim Instructor
Fish Factory Swim School
05.2023 - 08.2023
High School Diploma -
Albuquerque Academy