Overview

Work History

Education

Skills

Languages

Interests

Timeline

Liliana Varley

Albuquerque,NM

Overview

2

2

years of professional experience

Work History

Guest Services Trainer

Sandia Peak Tramway

05.2023 - 03.2025

Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
Collaborated with other departments to coordinate special events and exceed guest expectations during their stay.
Promoted a culture of continuous improvement by actively seeking feedback from guests and implementing changes to enhance their overall experience.
Streamlined check-in processes for improved efficiency and reduced wait times for guests.

Assistant Swim Instructor

Fish Factory Swim School

05.2023 - 08.2023

Adapted teaching strategies to match developmental age and abilities of students.
Organized and implemented effective teaching strategies for students as young as 1 year old.
Guided students through different swimming strokes and strategies to increase stamina.
Cleaned and organized pool area, locker rooms and other common spaces each day.
Taught students pool and water safety guidelines.

Education

High School Diploma -

Albuquerque Academy

Albuquerque, NM

05-2026

Skills

Customer service
Event coordination
Guest satisfaction
Communication skills
Time management
Team collaboration

Problem solving
Exceptional communication
Problem-solving abilities
Reliability
Critical thinking

Languages

English

Native or Bilingual

Japanese

Limited Working

Spanish

Limited Working

Interests

stuff

Timeline

Guest Services Trainer

Sandia Peak Tramway

05.2023 - 03.2025

Assistant Swim Instructor

Fish Factory Swim School

05.2023 - 08.2023

High School Diploma -

Albuquerque Academy