Anissa Luciano
Knoxville,TN
Summary
Dedicated and compassionate individual skilled in delivering high-quality client support. I have a proven track record of effectively addressing client concerns and implementing solutions, all while maintaining a strong commitment to client well-being and satisfaction.
Overview
5
5
years of professional experience
Work History
Guest Services Trainer
Bolay
Gainesville, FL
01.2022 - 06.2024
- Welcomed and engaged guests, fostering a supportive environment.
- Trained and guided team members in personal development.
- Supervised customer service techniques, focusing on healthy communication to improve guest experiences.
Server/Hostess
The Salted Brick At Ocala Preserve
Ocala, FL
11.2019 - 07.2022
- Provided attentive service by actively anticipating guest needs.
- Accommodated all guests with positivity and professionalism.
- Utilized clear and concise communication to address concerns and ensure guest satisfaction.
Customer Service Associate
Anthropologie
Gainesville, FL
08.2021 - 12.2021
- Neatly maintained documentation of customer interactions, concerns, and feedback.
- Addressed customers' concerns proactively, developing effective strategies for improvement.
- Engaged with customers through various channels, ensuring clarity and understanding.
Education
Bachelor of Science - Clinical Psychology
Arizona State University
Tempe, AZ12-2025
High School Diploma -
Vanguard High School
Ocala, FL05.2021
Skills
- Collaborative teamwork
- Empathetic
- Attention to detail
- Analytical problem-solving
- Adaptability
- Effective communication
- Instruction following
- Positive attitude
Volunteer Experience
Dance Marathon Fundraisers for Sick Children at UF Shands, Head of the Department, 2020-06, 2021-05
Timeline
Guest Services Trainer
Bolay
01.2022 - 06.2024
Customer Service Associate
Anthropologie
08.2021 - 12.2021
Server/Hostess
The Salted Brick At Ocala Preserve
11.2019 - 07.2022
Bachelor of Science - Clinical Psychology
Arizona State University
High School Diploma -
Vanguard High School
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