Richard Demoody
Case Worker
Reading,PA
Summary
WWW: Bold Profile SUMMARY Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Knowledgeable and dedicated customer service professional with extensive experience in Social Services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Energy Assistance Worker
Department of Human Services
Reading, PA
02.2010 - 02.2023
- Maintained positive working relationship with fellow staff and management
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination
- Conducted interviews with applicants, explaining benefits process and which programs were available
- Informed applicants of other agencies providing useful or related assistance
- Understood and followed oral and written directions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma - undefined
June 1984
Skills
- Problem-Solving
- Income Evaluation
- Attention to Detail
- Problem Solving
- Customer Service
- Microsoft Office
- Client Interview
- Decision Making
- Worker Training
- Reliable Team Worker
- Workflow Processes
- Office Operations
- Status Updates
- Operational Efficiency
Timeline
Energy Assistance Worker - Department of Human Services
02.2010 - 02.2023
St. Joseph's Preparatory High School - High School Diploma,
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