Nicole Paulson
Program Manager
Rushford,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact program success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Energy Assistance Program Manager
Semcac
Rushford, MN
01.2023 - Current
- Train and support the Energy Assistance Caseworkers. Design workflow and staffing to administer the program effectively.
- Review all Energy Assistance Program guidelines to determine funding and time limitations, procedures for accomplishing the program, staffing requirements, and allotment of available resources to various parts of the program are done in a timely manner.
- Reviews budgets, program reports, holds meetings, conducts trainings, responsible for service announcements related to program changes and updates and proper dissemination of program information to all staff as well as communication with the State of Minnesota, Department of Commerce.
- Provide clients with other community resources available. Make proper referrals and contact with community resources on behalf of the client when needed.
- Respond to initial complaints from clients and informs them of the appeal process.
- Represent the Energy Assistance program and Semcac in the community and support effective community partnerships.
Lead Caseworker
Semcac
Rushford, MN
07.2019 - 12.2022
- Interpret Energy Assistance Program policies and regulations as outline in the EAP manual in order to process the EAP application accurately.
- Support other EAP Caseworkers.
- Explain the Energy Assistance Program guidelines and procedures, and benefit payment to clients and vendor(s).
- Interview the client with the objective to verify necessary, factual information needed to complete the EAP application.
- Determine eligibility of the client applying for the EAP program to include authority to guarantee emergency payments that require immediate attention.
- Maintain complete and accurate client files. Assemble eligibility information on computer software programs, determine program eligibility, and approve, deny, or request more information from the applicant.
Caseworker
Semcac
Rushford, MN
10.2006 - 06.2019
- Interpret Energy Assistance program policies and regulations as outlined in the EAP manual to process the EAP application according to the State of Minnesota policies and procedures.
- Determines eligibility of the consumer applying for the EAP program. This also includes the authority to guarantee emergency utility payments.
- Reviews case records for completion of the required agency and state forms.
- Interviews the consumer with the objective to verify the necessary, factual information needed to complete the EAP application.
- Ability to work with difficult clients.
- Maintains complete and accurate information in client files. Assembles eligibility information on the State computer software program, determines program eligibility, and approves, denies, or requests more information from the client.
- Responsible to audit/monitor vendors to determine consumption accuracy. Reports any vendor findings to EAP Commerce.
- Contributes to client self-sufficiency and empowerment.
Education
Medical Secretary
MN State College SE Tech
Winona, MN05-2000
Skills
- Problem-solving
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Policy and procedure improvements
- Critical thinking
- Flexible and adaptable
- Attention to detail
- Customer service
- Performance monitoring
Timeline
Energy Assistance Program Manager
Semcac
01.2023 - Current
Lead Caseworker
Semcac
07.2019 - 12.2022
Caseworker
Semcac
10.2006 - 06.2019
Medical Secretary
MN State College SE Tech