Demorris Blue
Charlotte,NC
Overview
9
9
years of professional experience
Work History
Computer Graphic Designer/ Assembly Line Worker
Brooks Equipment
Charlotte, NC
01.2023 - Current
- Collaborated closely with product leads and visual designers to define, design, layout, review and prepare files for distribution and printing.
- Improved and promoted style guides for different projects to enforce visual design consistency.
- Organized source files, tracked and updated different document versions.
- Used Adobe Illustrator, Corel Draw, and Label Matrix to create images templates and layouts for multiple projects.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Completed 10 - 15 custom and stocked projects of different complexities Daily
Customer Success Specialist III
Wells Fargo
Charlotte, NC
08.2019 - 09.2022
- Managed a pipeline of 260+ new and existing business clients monthly while remaining sufficiently compliant and educating clients on products that would best suit their business needs
- Maintained proficiency in researching and thoroughly reviewing legal business documentation.
- Displayed effective verbal and written communication skills in order to provide clients with the necessary steps in the completion of business account applications.
- Provided primary customer support to internal and external customers in fast-paced working environment
Outbound Sales Specialist
Wells Fargo
Charlotte, NC
07.2017 - 08.2019
- Made 200+ cold calls per day resulting in 5-7 successful sales resulting in ranking in the top 10% amongst colleges in monthly sales.
- Thoroughly researched and retained information about company products and utilized findings in sales flow in order to overcome various objections
- Utilized, maintained, and continuously improved various sales and communication techniques to continuously exceed sales goals and metrics
Technical Support Specialist
Conduit Global
McLeansville, NC
09.2015 - 06.2017
- Fielded an average of 180 - 250 inbound phone calls daily to deliver effective support and remotely resolve service issues
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Analyzed and evaluated user problems, using established methodologies and procedures, personal expertise and probing questions to find solutions.
- Collaborated and interacted with application support teams and supervisors to escalate and address customer inquiries, technical or non-routine issues.
Assistant Manager
Sonic Drive
Greensboro, NC
04.2014 - 06.2017
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
- Attended monthly sales meetings and reported pertinent information to employees
- Managed filing system, entered data and completed other clerical tasks
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Diploma -
12.2010
Skills
- CRM Software
- Excel Spreadsheets
- Customer Service
- Proper Phone Etiquette
- Product and Service Knowledge
- Hand and Power Tools
- MS Office Proficiency
- Multitasking Strengths
- Verbal Communication
- Adobe Systems Adobe Creative Cloud
- Critical Thinking
- Quality Inspections
Social Media Profiles
https://www.linkedin.com/in/demorris-blue-329902104
TikTok
https://www.tiktok.com/@hearmeout.__
Timeline
Computer Graphic Designer/ Assembly Line Worker - Brooks Equipment
01.2023 - Current
Customer Success Specialist III - Wells Fargo
08.2019 - 09.2022
Outbound Sales Specialist - Wells Fargo
07.2017 - 08.2019
Technical Support Specialist - Conduit Global
09.2015 - 06.2017
Assistant Manager - Sonic Drive
04.2014 - 06.2017
Philip O. Berry Academy of Technology - Diploma,
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