Demosthenes Sherman
Dallas,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Concierge/Front Desk position. Ready to help team achieve company goals; Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Store Associate/Packing Specialist
The UPS Store 6421
08.2021 - Current
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Recorded shipment data such as weight and discrepancies using CMS Shipping Software.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Maintained clean, neat and organized stockroom for easy access to goods.
Guest Services - Greeter
American Airlines Center
01.2020 - 10.2021
- Greeted old and new customers entering into the building to many events event
- Guided customers upon request by giving accurate directions to their specific seating sections
- Operated elevators for disabled and premium ticket holders/guests to reach their specific seats/section
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Samsung - LFD Tech Support
Teleperformance Inc.
05.2018 - 02.2019
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues concerning Samsung's LFDs (Large Format Displays).
- Responded to support requests from end-users and patiently walked major business clients through basic troubleshooting tasks for Samsung's LFDs.
- Navigated through Samsung's own ticketing software GCIC and became proficient in less than 4 months
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Substitute Teacher
Fellowship Christian Academy
02.2018 - 05.2018
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Enforced school and class rules to maintain order in classroom.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Data Entry Specialist
Bank of Dallas
08.2017 - 11.2017
- Assisted in tracking 1000+ handwritten account requests for Susan G. Komen account
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Improved the accuracy of documenting the requests via Excel throughout the term to prevent disruption
- Collaborated with Bank of Texas treasury staff to refine the tracking process for future endeavors
Education
Masters of Arts In Biblical Counseling -
Dallas Theological Seminary
05.2024
Bachelor of Arts - Computer Science
Colby College
05.2017
James Cook University
08.2016
Skills
- Microsoft Office: Microsoft Word, Excel, Outlook, PowerPoint
- Inventory Management
- Basic Math
- Cash Register Systems
- Cash Management
- Customer Service Excellence
- Guest Service and Assistance
- Greeting and Directing
- Efficient Service
- Guest Satisfaction
- Data Entry Accuracy
- Sorting and Labeling
Honors And Awards
- The Ralph J. Bunche Scholarship (2013-2017)
- The Chesapeake Scholarship from the Dallas Foundation (2013-2017)
References
References will be provided upon request.
Timeline
Store Associate/Packing Specialist
The UPS Store 6421
08.2021 - Current
Guest Services - Greeter
American Airlines Center
01.2020 - 10.2021
Samsung - LFD Tech Support
Teleperformance Inc.
05.2018 - 02.2019
Substitute Teacher
Fellowship Christian Academy
02.2018 - 05.2018
Data Entry Specialist
Bank of Dallas
08.2017 - 11.2017
Masters of Arts In Biblical Counseling -
Dallas Theological Seminary
Bachelor of Arts - Computer Science
Colby College
James Cook University