Demune Topps
Fort Lauderdale,FL
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
11
11
years of professional experience
Work History
IT Technician
Army
10.2020 - 02.2024
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Network Support Engineer
Army
05.2016 - 10.2020
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Enhanced network security with the implementation of firewall policies and regular vulnerability assessments.
- Optimized network infrastructure through meticulous documentation of configurations, procedures, and changes.
M1A1 Abrams Tank Crewman
Army
05.2013 - 05.2016
- Enhanced team efficiency by implementing streamlined communication and coordination protocols.
- Improved tank maintenance procedures, resulting in increased operational readiness.
- Conducted thorough pre-mission checks to ensure optimal performance during missions.
- Trained new crew members on proper tank operation techniques, promoting safety and effectiveness.
Education
High School Diploma -
Kokomo High School
Kokomo, INSkills
- Help Desk Operations
- Application Installations
- Peripheral Repair
- Hardware Installation
- Mobile Device Management
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
IT Technician
Army
10.2020 - 02.2024
Network Support Engineer
Army
05.2016 - 10.2020
M1A1 Abrams Tank Crewman
Army
05.2013 - 05.2016
High School Diploma -
Kokomo High School