DEMY BALBUENA
Freeport
Summary
Certified Phlebotomist and Administrative Professional with over 10 years of experience in medical administration, specializing in patient-centered office operations. Possesses exceptional skills in managing daily medical office tasks, facilitating internal and external communications, and coordinating operational functions while collaborating effectively with physicians and nurses.
Overview
2027
2027
years of professional experience
Work History
Practice Scheduling Associate
Northwell Health
Merrick, NY
01.2025 - Current
- Manage high volume patient schedules for up to 10 healthcare providers, improving appointment flow efficiency and reducing scheduling conflicts by 20%.
- Manage coordination of care for complex procedures, including pre-testing, insurance authorizations and post-operative appointments.
- Verify insurance eligibility and coverage for up to 200 patients and communicate potential out-of-pocket cost to patients in a clear and empathetic manner.
- Maintain strict patient confidentiality, ensuring 100% compliance with all HIPAA regulations and safeguarding sensitive health information.
Intake Coordinator/Certified Phlebotomist
Oak Street Health
Freeport, NY
01.2023 - 01.2025
- Coordinate the daily operations of an outpatient family medicine clinic, including greeting all patients, collecting patient’s demographics, handling all telephone inquiries, verifying insurance, and scheduling patient appointments.
- Collect blood samples of up to 35 patients per day using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Conduct quality control checks on equipment, ensuring proper functioning and consistent results.
- Maintain exam rooms by ordering supplies, transporting specimens, washing, and packing instruments and changing solutions.
High School Medical Assistant
Freeport High School
Freeport, NY
01.2022 - 01.2024
- Delivered clinical and administrative support to on-site nurses and physicians, obtained student’s demographics and an assessment of injury or medical ailment.
- Managed all outreach to student’s guardian and handled telephone inquiries to the nurse’s station.
- Coordinated and handled logistics of all meetings with school leadership and Department of Education.
OPHTHALMIC TECHNICIAN
SightMD
Garden City, NY
2020 - 2022
- Assisted in performing comprehensive eye examinations, ensuring patient comfort and accurate data collection.
- Operated advanced diagnostic equipment, including OCT and visual field analyzers, to support clinical assessments.
- Educated patients on pre- and post-operative care instructions, enhancing patient understanding and compliance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
MEDICAL ASSISTANT
Modern Family Medicine
Babylon, NY
2016 - 2019
- Assisted with patient intake procedures, ensuring accurate data collection and documentation.
- Collaborated with healthcare team to provide efficient patient care and support services.
- Maintained medical equipment, ensuring compliance with safety regulations and operational standards.
- Scheduled appointments and managed patient records using electronic health record systems.
Education
High School Diploma -
FREEPORT HIGH SCHOOL
Freeport, NYPhlebotomy Certification
ACCESS CAREERS
Hempstead, NYSkills
- Calendar Management
- Patient Care
- Electronic Medical Record
- Safety Procedures
- Data Entry
- Time Management
- Bilingual (English/Spanish Fluently)
Timeline
Practice Scheduling Associate
Northwell Health
01.2025 - Current
Intake Coordinator/Certified Phlebotomist
Oak Street Health
01.2023 - 01.2025
High School Medical Assistant
Freeport High School
01.2022 - 01.2024
OPHTHALMIC TECHNICIAN
SightMD
2020 - 2022
MEDICAL ASSISTANT
Modern Family Medicine
2016 - 2019
High School Diploma -
FREEPORT HIGH SCHOOL
Phlebotomy Certification
ACCESS CAREERS