Demya Wilkerson
Arlington,Tx
Summary
Detail-oriented and dependable professional seeking a Sterile Processing Technician position. Completed Sterile Processing Technician training through Penn Foster with knowledge of sterilization procedures, infection control, and strict protocol compliance. Brings 5+ years of experience in customer service, inventory management, and team leadership, with a strong ability to maintain organization, accuracy, and efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Stocking Team Associate
Walmart
Mansfield, TX
01.2025 - Current
- Stock and organize merchandise across grocery and homelines departments, maintaining consistent product availability and store presentation.
- Collaborate with a team of 30+ associates to meet nightly stocking goals and ensure inventory accuracy.
- Maintain a clean, organized sales floor to support a positive shopping environment for customers.
- Assist overnight customers with product inquiries and location guidance as needed.
Customer Service Representative / Manager
Supreme Hair and Beauty
06.2020 - 04.2026
- Supervised and trained a team of 10–15 employees across multiple store locations.
- Selected to support operations at 3 different stores due to strong leadership and performance.
- Led daily operations including staff training, customer service, and inventory organization.
- Improved store efficiency and customer experience by implementing better workflow and team coordination practices.
- Provided product knowledge and personalized assistance to customers, increasing overall satisfaction.
Customer Service Representative - Tier 1
Alorica (CVS Care Temporary Assignment)
Remote, TX
07.2024 - 01.2025
- Handled approximately 120–150 customer calls daily, resolving inquiries related to accounts, orders, and services.
- Utilized Five9 call management system to document interactions and track customer issues.
- Maintained high service standards while managing a fast-paced, high-volume call environment.
- Ensured customer satisfaction by providing accurate information and timely issue resolution.
Associate 1 - Customer Care Representative
United Call Center Solutions (CVS Care Temporary Assignment)
Remote, TX
01.2024 - 07.2024
- Managed 100–150 customer interactions daily, addressing concerns and providing effective solutions.
- Accurately documented customer interactions using internal call center systems.
- Followed up on unresolved issues to ensure complete resolution and customer satisfaction.
- Maintained professionalism and efficiency in a high-volume remote work environment.
Education
Sterile Processing Technician -
Penn Foster
Online 08.2025
High School Diploma -
Premier High School
Arlington, TX01.2020
Skills
- Sterile Processing Fundamentals (decontamination, sterilization, infection control)
- Inventory Control & Organization
- Attention to Detail
- Ability to Follow Strict Protocols
- Customer Service & Communication
- Teamwork & Collaboration
- Time Management
- Problem-Solving
- Supervisory Experience
Timeline
Stocking Team Associate
Walmart
01.2025 - Current
Customer Service Representative - Tier 1
Alorica (CVS Care Temporary Assignment)
07.2024 - 01.2025
Associate 1 - Customer Care Representative
United Call Center Solutions (CVS Care Temporary Assignment)
01.2024 - 07.2024
Customer Service Representative / Manager
Supreme Hair and Beauty
06.2020 - 04.2026
Sterile Processing Technician -
Penn Foster
High School Diploma -
Premier High School