Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dena Adams

Brooklyn,NY

Summary

Dedicated and accomplished Sales Leader with a strong track record in the retail industry, offering valuable expertise in team management, customer service, and brand representation. I am actively seeking opportunities to leverage my skills and experience within a dynamic and growth-oriented organization.

Overview

10
10
years of professional experience

Work History

Sales Leader

RH Outlet
11.2021 - Current
  • Spearhead the development of sales associates by providing coaching, mentoring, and training, resulting in enhanced performance.
  • Collaborate effectively with the cross-functional leadership team to proactively address customer needs, ensuring prompt resolution of any issues.
  • Foster a culture of open and transparent communication within the team, contributing to a positive and productive work environment.
  • Elevate brand standards and merchandise presentations to create a superior shopping experience for customers.
  • Consistently exceed weekly and daily business goals, delivering exceptional results.

Sales Associate

RH Outlet
06.2018 - 11.2021
  • Maintained an in-depth knowledge of all RH products and services, enabling me to provide customers with insightful information and enhance their shopping experience.
  • Conducted accurate and efficient register transactions, ensuring a seamless shopping process.
  • Represented the RH brand with professionalism, polished communication, and a commitment to personal appearance.
  • Upheld brand integrity by strictly adhering to visual merchandising guidelines.

Sales Leader

Ann Taylor
06.2017 - 06.2018
  • Successfully increased revenue by proactively managing the client experience while effectively executing Manager On Duty responsibilities.
  • Anticipated client needs and communicated store metrics and individual performance to motivate associates.
  • Delivered in-the-moment coaching to associates to maximize productivity and seize client opportunities.
  • Demonstrated exceptional organizational skills, including the ability to organize, delegate, prioritize assignments, and consistently meet deadlines.

Supervisor

Uniqlo
11.2015 - 06.2017
  • Supervised the sales floor, ensuring adequate coverage during peak times in accordance with Daily Work Schedules.
  • Played a pivotal role in training and developing the team in fitting room and cash wrap standards, readily offering assistance as needed.
  • Promoted product and brand knowledge among team members and effectively conveyed this knowledge to customers.

Sales Associate

Uniqlo
08.2013 - 11.2015
  • Maintained in-depth knowledge of fitting room standards and efficiently served as a cashier when required, following established protocols.
  • Handled incoming shipments, ensuring all merchandise was adequately represented on the sales floor across all size ranges.

Education

The FilmTrack Certificate of Program Completion -

The Lee Strasberg Theatre And Film Institute
New York, NY
01.2012

High School Diploma -

Pickerington High School Central
Pickerington, OH
05.2009

Skills

  • Consultative Selling
  • Leads Prospecting
  • Relationship Management
  • Employee Motivation
  • POS System Operation
  • Sales Strategy

References

References available upon request.

Timeline

Sales Leader

RH Outlet
11.2021 - Current

Sales Associate

RH Outlet
06.2018 - 11.2021

Sales Leader

Ann Taylor
06.2017 - 06.2018

Supervisor

Uniqlo
11.2015 - 06.2017

Sales Associate

Uniqlo
08.2013 - 11.2015

The FilmTrack Certificate of Program Completion -

The Lee Strasberg Theatre And Film Institute

High School Diploma -

Pickerington High School Central

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Dena Adams