Summary
Overview
Work History
Education
Skills
Timeline
Server

Dena Bock

Clearwater,FL

Summary

I have been involved in, dedicated to and enjoy all aspects of Hospitality, Tourism, Personal Assistance, Business and Customer Server.

Overview

5
5
years of professional experience

Work History

Server

Mountain West
11.2020 - 01.2022
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Personal Assistant

Solomon's Technologies
09.2019 - 10.2020
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Displayed absolute discretion at handling confidential information.

Customer Service Representative

Regis
04.2018 - 10.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Associate of Arts - Business/Hospitality

St. Petersburg College
Clearwater, FL
01.1998

Skills

Reliability, Positive Attitude, Multi-tasking, Organization, Excel, Word,

Timeline

Server

Mountain West
11.2020 - 01.2022

Personal Assistant

Solomon's Technologies
09.2019 - 10.2020

Customer Service Representative

Regis
04.2018 - 10.2020

Associate of Arts - Business/Hospitality

St. Petersburg College

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Dena Bock