Dena Bock
Clearwater,FL
Summary
I have been involved in, dedicated to and enjoy all aspects of Hospitality, Tourism, Personal Assistance, Business and Customer Server.
Overview
5
5
years of professional experience
Work History
Server
Mountain West
11.2020 - 01.2022
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Personal Assistant
Solomon's Technologies
09.2019 - 10.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Displayed absolute discretion at handling confidential information.
Customer Service Representative
Regis
04.2018 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Arts - Business/Hospitality
St. Petersburg College
Clearwater, FL01.1998
Skills
Reliability, Positive Attitude, Multi-tasking, Organization, Excel, Word,
Timeline
Server
Mountain West
11.2020 - 01.2022
Personal Assistant
Solomon's Technologies
09.2019 - 10.2020
Customer Service Representative
Regis
04.2018 - 10.2020
Associate of Arts - Business/Hospitality
St. Petersburg College