Dena Fotinopoulos
MAIDEN,NC
Summary
Results-driven General Manager with expertise in implementing strategic initiatives that enhance profitability and sales. Delivered outstanding customer experiences through effective resource coordination and team development, fostering a service-oriented culture that drives consistent revenue growth. Embraced new challenges with strong work ethic and adaptability, demonstrating exceptional interpersonal skills and the ability to master new skills independently.
Overview
31
31
years of professional experience
Work History
General Manager
Mountain Burrito
Valdese, NC
02.2023 - 12.2025
- Managed daily operations of fast-casual dining environment to ensure smooth service and customer satisfaction.
- Oversaw staff training and development programs to enhance team skills and service quality.
- Implemented inventory control systems to minimize waste and enhance efficiency.
- Organized and executed catering for weddings and family gatherings, ensuring seamless events and customer delight.
General Manager of Operations
Grind Cafe
Morganton, NC
08.2017 - 09.2023
- Managed daily operations for a high-traffic coffee shop environment.
- Oversaw staff scheduling and ensured optimal team performance.
- Developed and implemented operational policies to enhance efficiency.
- Organized and executed several caterings and gatherings.
Front of House Manager/Bar Manager
Wisteria Southern Gastropub
Morganton, North Carolina
08.2014 - 11.2016
- Managed daily front-of-house operations for a busy gastropub environment.
- Supervised staff to ensure exceptional customer service and dining experiences.
- Coordinated reservations and seating arrangements to optimize guest flow.
Server/Bartender
Yianni’s
Morganton, North Carolina
03.2013 - 08.2014
- Provided exceptional customer service to enhance guest dining experiences.
- Prepared and served a variety of beverages according to established recipes.
- Managed bar inventory and restocked supplies as needed throughout shifts.
Restaurant Front of House Manager
Murray’s
Gastonia, NC
04.2012 - 03.2013
- Oversaw daily restaurant operations to ensure smooth front-of-house service.
- Managed staff schedules to maintain optimal coverage during peak hours.
- Trained and mentored new employees on customer service best practices.
Customer Service Representative and Data Entry
Johnson Distributors
Gastonia, North Carolina
04.1995 - 03.2012
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with appointments, product inquiries and order placements.
- Transferred written appointments and sales information into database.
Education
South Caldwell High School
Granite Falls, NCSome College (No Degree) - Medical Technology
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Catering management
- Staff training
- Inventory management
- Policy implementation
References
References available upon request.
Timeline
General Manager
Mountain Burrito
02.2023 - 12.2025
General Manager of Operations
Grind Cafe
08.2017 - 09.2023
Front of House Manager/Bar Manager
Wisteria Southern Gastropub
08.2014 - 11.2016
Server/Bartender
Yianni’s
03.2013 - 08.2014
Restaurant Front of House Manager
Murray’s
04.2012 - 03.2013
Customer Service Representative and Data Entry
Johnson Distributors
04.1995 - 03.2012
South Caldwell High School
Some College (No Degree) - Medical Technology
Caldwell Community College And Technical Institute