Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager

Dena Harp

Medical Lake,WA

Summary

Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Office Manager

Retriever Express, LLC
Medical Lake, WA
09.2014 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts and generated reports for company database.

Coach Operator

Spokane Transit Authority
Spokane, WA
05.2020 - 09.2022
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
  • Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.

Cash Application Specialist

DaVita
Tacoma, WA
11.2010 - 09.2014
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
  • Worked in paperless environment to accomplish assignments electronically.
  • Sorted payments into batches by segmenting each payment by business unit and scanning into database.

Airline Customer Service Agent

Alaska Airlines
SeaTac, WA
06.2006 - 07.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Trained as a Ground Security Officer regarding airport and aircraft safety.

Education

High School Diploma -

Whittier Hight School
Whittier, CA

Associate of Arts - Business Administration

Colorado Technical University
Colorado Springs, CO
06.2013

Skills

  • Elderly and Disabled Assistance
  • Disruption Management
  • Emergency Response Coordination
  • Attentive and Observant
  • Passenger Assistance
  • Airline Operations
  • Departures Management
  • Passenger Documentation
  • Licensing Requirements
  • Maintenance Coordination
  • Information Security
  • Adaptable and Resilient

Certification

CDL class A

TWIC license

Timeline

Coach Operator

Spokane Transit Authority
05.2020 - 09.2022

Office Manager

Retriever Express, LLC
09.2014 - Current

Cash Application Specialist

DaVita
11.2010 - 09.2014

Airline Customer Service Agent

Alaska Airlines
06.2006 - 07.2010

High School Diploma -

Whittier Hight School

Associate of Arts - Business Administration

Colorado Technical University

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Dena Harp