Dena McDonald
Wilsonville,AL
Summary
Adept at managing high-volume operations, I excelled at General Dynamic Information Technology by effectively handling escalated customer complaints and consistently surpassing performance goals. At Winn Dixie Supermarket, I handled all bakery inventory management, significantly reducing waste. My expertise in order management and commitment to exceptional customer service are my standout skills, driving success and cost savings in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Bakery Manager
Winn Dixie Supermarket
01.2019 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
Internal Support Group /Call Center Customer Service Representative
General Dynamic Information Technology
09.2012 - 11.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
High School Diploma -
Shelby County High School
Columbiana, AL05-1988
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
Timeline
Bakery Manager
Winn Dixie Supermarket
01.2019 - Current
Internal Support Group /Call Center Customer Service Representative
General Dynamic Information Technology
09.2012 - 11.2018
High School Diploma -
Shelby County High School
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