Dena Simmons
Sam's Club
Dayton,TN
26
years of professional experience
Results-driven leader with over 15 years of experience in retail operations. Expertise in process improvement, team supervision, and inventory management. Committed to enhancing customer experiences and operational efficiency through strategic initiatives. Track record of reliability and teamwork in dynamic environments.
Work History
Stocking Associate
7 Years 8 Months- Assisted in inventory management by restocking items and managing stock levels.
- Stocked shelves efficiently to maintain product availability and organization.
- Collaborated with team members to optimize workflow during high-volume periods.
- Ensured compliance with safety standards while handling merchandise and equipment.
- Trained new associates on stocking procedures and store policies for operational excellence.
- Implemented process improvements that enhanced efficiency in stock replenishment tasks.
- Team Lead experience.
- Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.
- Developed and implemented strategic initiatives to improve overall performance and customer satisfaction.
Front End Supervisor
13 Years 3 Months- Supervised front end operations, ensuring efficient checkout processes and customer satisfaction.
- Implemented strategies to reduce wait times during peak hours, enhancing customer experience.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Collaborated with management to develop training programs that improved staff performance and retention.
- Managed multiple projects simultaneously while meeting tight deadlines, prioritizing tasks effectively based on business needs.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant Store Manager
11 Years 11 Months- Supervised daily store operations to ensure optimal customer service and adherence to company policies.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed visual merchandising strategies to elevate store presentation and drive customer engagement.
- Managed scheduling and staffing needs, ensuring adequate coverage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
Education
Medical Billing And Coding - Medical Billing And Coding
- 3.85 GPA
- Relevant Coursework: Medical Terminology, Coding, Billing, Anatomy, & Reinbursement
Skills
Customer service
Multitasking and organization
Billing and collection procedures
Accounts receivable
Payment posting
Insurance claims processing
CPT coding
HIPAA compliance
Timeline
Stocking Associate
Walmart
12.2018 - CurrentRead More
Front End Supervisor
Sam's Club
05.2013 - CurrentRead More
Assistant Store Manager
Bealls
07.2000 - 06.2012Read More
Florida Technical College
Medical Billing And Coding from Medical Billing And Coding
Read More
Awards
Associate of the year 2017
Associate of the month February 2021
10+ Years accident free