Summary
Overview
Work History
Education
Skills
Goals
Timeline
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Denae Shelby

Canton,MI

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience

Work History

Supervisor

Dairy Queen
Canton, MI
12.2020 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Worked at the register, answered phone calls, and handled money.

Cashier/Order Taker

Jet's Pizza
Canton, MI
08.2019 - 03.2020
  • Entered orders into computer system quickly and in proper sequence.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Welcomed customers and provided quick and attentive service.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Accurately performed cash register operations to process and receive payments and issue change.
  • Described menu items in detail and educated customers about meal options.

Table Setter/Cleaner

Rose's Restaurant
Canton, MI
11.2018 - 02.2019
  • Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
  • Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.

Education

No Degree - Psychology

Alabama A & M University
Normal, AL

High School Diploma -

Belleville High School
Belleville, MI
05.2020

Skills

  • Customer Service
  • Human Resources Oversight
  • Motivating Performers
  • Managing Operations and Efficiency
  • Time Management
  • Computer Skills

Goals

I am looking to better my skills in:

  • Customer Service
  • Communication
  • Office Environments

Timeline

Supervisor

Dairy Queen
12.2020 - Current

Cashier/Order Taker

Jet's Pizza
08.2019 - 03.2020

Table Setter/Cleaner

Rose's Restaurant
11.2018 - 02.2019

No Degree - Psychology

Alabama A & M University

High School Diploma -

Belleville High School

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Denae Shelby