Denaejah Darby
Lafayette,LA
Summary
Adept at navigating high-stress scenarios, I enhanced customer satisfaction and efficiency at MCI WORLD and Amazon Fulfillment Center. Leveraging critical thinking and customer service skills, I significantly reduced package damage rates and resolved complex customer disputes, demonstrating a commitment to excellence and adaptive learning in dynamic environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
MCI WORLD
12.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
Amazon Fulfillment Center
10.2021 - 03.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Acadiana High School
Lafayette, LA05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Adaptive learning
Timeline
Customer Service Representative
MCI WORLD
12.2023 - 01.2025
Package Handler
Amazon Fulfillment Center
10.2021 - 03.2024
High School Diploma -
Acadiana High School
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