Denahlia Fite
Petersburg,VA
Summary
Proven leader with a track record of enhancing customer satisfaction. Skilled in conflict mediation and innovative thinking, adept at making critical decisions under pressure. Increased team efficiency through effective training and schedule management, demonstrating a commitment to results and employee wellness.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Claire's Stores
10.2023 - Current
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Exercised composure under pressure and in escalated customer service scenarios.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
Warehouse Associate - Onsite Medical Rep
Amazon
06.2021 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Promoted employee wellness through educational seminars on topics such as nutrition, stress management, and ergonomics.
- Provided ongoing support to injured employees during their recovery process, facilitating timely return-to-work plans.
Team Member - Shift Manager
McDonald's Restaurant
10.2015 - 06.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained and mentored new employees to maximize team performance.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
GED -
Homeschooled
Associate Degree in Nursing
ECPI University
Richmond11.2025
Skills
- Innovative thinking
- Logical reasoning
- Calm and Professional Under Pressure
- Conflict Mediation
- Basic Life Support
- Critical decision-making skills
Certification
- EMT - Certified Emergency Medical Technician
- NREMT
- BLS - Basic Life Support
Timeline
Shift Manager/Key Holder
Claire's Stores
10.2023 - Current
Warehouse Associate - Onsite Medical Rep
Amazon
06.2021 - 10.2023
Team Member - Shift Manager
McDonald's Restaurant
10.2015 - 06.2021
GED -
Homeschooled
Associate Degree in Nursing
ECPI University