Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Denaiah-Rhyleen Viduya

Beaverton,OR

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent customer service and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Car Rental Agent

Honda
08.2023 - Current
  • Streamlined rental process with efficient use of car rental software programs and tools.
  • Ensure rentals are cleaned and filled up before going out, and help set up reservations in advance.
  • Processed payments accurately using various payment methods, such as cash, credit cards, and checks, ensuring hassle-free transactions for customers.

Service Greeter

Honda
12.2022 - Current
  • Welcome guests and handle initial check-in paperwork (electronically)
  • Communicate recommendations from the Service Department to guests, prioritizing required services.
  • Facilitated seamless handoff between customers and service advisors, explaining the repair process and answering questions as needed.
  • Handled customer inquiries with professionalism, directing them to appropriate departments as needed.

Assistant Manager

Firehouse Subs
12.2018 - 12.2022
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance customer experience.
  • Able to maintain and troubleshoot restaurant equipment.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Food Runner

TopGolf
10.2019 - 05.2020
    • Delivered correct food items to tables according to order documentation.
    • Collaborated well with other food runners to deliver orders accurately.
    • Greeted customers and provided outstanding customer service.
    • Maintained speed of service for food orders while minimizing errors and complaints.

Education

Associate in Science (AS) - Chemistry

Portland Community College
Portland, OR
05.2027

High school diploma -

Century High School
Hillsboro, OR
06.2019

Skills

  • Customer Service
  • Patience and composure
  • Team player mentality
  • Data entry proficiency
  • Appointment Scheduling
  • Strong multitasking
  • Attention to Detail
  • Problem-Solving Abilities
  • Computer Proficiency
  • Microsoft Office and Excel

Assessments

  • Customer service, Proficient, 04/01/24, Identifying and resolving common customer issues
  • Customer focus & orientation, Proficient, 04/01/24, Responding to customer situations with sensitivity

Timeline

Car Rental Agent

Honda
08.2023 - Current

Service Greeter

Honda
12.2022 - Current

Food Runner

TopGolf
10.2019 - 05.2020

Assistant Manager

Firehouse Subs
12.2018 - 12.2022

Associate in Science (AS) - Chemistry

Portland Community College

High school diploma -

Century High School
Denaiah-Rhyleen Viduya