Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denaisha Palmer

Grand Prairie

Summary

Friendly and motivated customer service professional with remote experience in healthcare, government, and retail support roles. Experienced in handling customer inquiries, resolving issues, and providing compassionate service. Background also includes caregiving and office support. Known for being patient, organized, a fast learner, and great with people.

Overview

8
8
years of professional experience

Work History

Case Manager

Cardinal Health
Remote
08.2025 - 02.2026
  • Assisted customers with order inquiries, product information, and issue resolution in a fast-paced environment.
  • Resolved issues related to orders, deliveries, and account concerns with accuracy and professionalism
  • Maintained detailed and accurate documentation of customer interactions and case updates
  • Communicated effectively with internal teams to ensure timely resolution of customer needs
  • Provided high-quality service while following company policies and healthcare compliance standards
  • Verified insurance

Customer Service Representative

Employees Retirement System of Texas
Remote
12.2023 - 09.2024
  • Supported members with retirement benefits information and account updates.
  • Assisted clients with questions regarding retirement benefits and plans. Provided clear information on eligibility criteria for various programs. Handled incoming calls and prioritized requests for prompt support. Documented customer interactions in the case management system accurately.

Benefits Representative

Humana
Remote
03.2022 - 06.2023
  • Managed healthcare benefit inquiries and efficiently resolved claims and service issues.
  • Assisted members with health plan inquiries via phone and online channels. Addressed questions regarding billing, coverage, and enrollment with clarity and patience. Provided compassionate service while adhering to HIPAA and company policies.

Customer Service Associate (Remote)

Amazon
Remote
05.2020 - 02.2021
  • Delivered comprehensive support through phone, chat, and email channels to uphold service standards.
  • Resolved issues related to order deliveries, returns, and product information. Maintained high customer satisfaction ratings through prompt and clear support. Assisted customers with inquiries and product information via multiple communication channels.

Caregiver / Office Support

Amada Senior Care
Bedford Texas
04.2018 - 06.2020
  • Delivered in-home care services, ensuring daily living assistance for clients.
  • Managed front desk operations, including call handling and appointment scheduling.

Education

High School Diploma -

South Grand Prairie
Grand Prairie, TX

Skills

  • Customer Service, Communication, Healthcare & Benefits Support, Administrative Support, Caregiving, Remote Work Experience, Problem Solving, Detail-Oriented

Timeline

Case Manager

Cardinal Health
08.2025 - 02.2026

Customer Service Representative

Employees Retirement System of Texas
12.2023 - 09.2024

Benefits Representative

Humana
03.2022 - 06.2023

Customer Service Associate (Remote)

Amazon
05.2020 - 02.2021

Caregiver / Office Support

Amada Senior Care
04.2018 - 06.2020

High School Diploma -

South Grand Prairie