Summary
Overview
Work History
Education
Skills
Timeline
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De'naJah Wilson

Washington,DC

Summary

Skilled in customer service and computer proficiency, I excelled at DC Parks and Recreation by fostering youth development and ensuring guest satisfaction. Demonstrated ability to multitask in fast-paced settings at Six Flags, enhancing customer experiences through effective problem-solving and active listening. Proven track record in improving operational efficiency and safety in childcare, underscoring my assertiveness and critical thinking skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

DC Parks and Recreation (DEPT. OF YOUTH SERVICES)
Washington, DC
10.2023 - 06.2024
  • Created a safe and supportive environment for youth participants, promoting personal development and growth.
  • Answered phones and signed guest in and out.

Food and Beverage Server

Six Flags American
Upper Marlboro, MD
04.2023 - 07.2023
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Childcare Assistant

Department Of Youth Services (Internship)
Washington, DC
01.2022 - 08.2022
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
  • Collaborated with other childcare professionals to continuously improve the quality of care provided to children.

Education

High School Diploma -

Friendship Collegiate Academy
Washington,DC
05.2024

Skills

  • Customer Service
  • Computer Proficiency
  • Money handling abilities
  • Professional telephone demeanor
  • Assertiveness
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

DC Parks and Recreation (DEPT. OF YOUTH SERVICES)
10.2023 - 06.2024

Food and Beverage Server

Six Flags American
04.2023 - 07.2023

Childcare Assistant

Department Of Youth Services (Internship)
01.2022 - 08.2022

High School Diploma -

Friendship Collegiate Academy
De'naJah Wilson