DENA K SUNDAY WHITE
EUREKA SPRINGS,Arkansas
Summary
Dependable sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
25
25
years of professional experience
Work History
Owner /Operator
Oasis Restaurant & Catering
EUREKA SPRINGS, United States
03.2011 - 03.2020
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Manager/Chef De Partie
Oasis Restaurant & Catering
EUREKA SPRINGS, Arkansas
05.2001 - 03.2011
- Maintained well-organized mise en place to keep work consistent.
- Operated all kitchen equipment safely to prevent injuries.
- Placed orders to restock items before supplies ran out.
- Mentored kitchen staff to prepare each for demanding roles.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Plated meals paying special attention to garnishes and overall presentation.
Director of Housekeeping
Rodeway Inn
EUREKA SPRINGS, United States
10.2000 - 04.2001
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Leisure Travel Broker/Agent
Trase Miller Technologies/ American Airlines
Tulsa, OK
02.1995 - 05.2000
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Discussed security issues and protocols with individuals traveling to highly insecure areas such as Caribbean and European destinations.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
Associate of Applied Science - Business Administration
University of Tulsa
Tulsa, OK06.1988
No Degree - Various/ No Major Defined
University of North Carolina At Asheville
Asheville, NC05.1977
High School Diploma -
A C Reynolds
Asheville, NC05.1976
Skills
- Strategic Planning
- Board Oversight
- Operational Analysis
- Annual Planning
- Customer Needs Assessment
- Product Promotion
- Stocking and Receiving
- Locating Merchandise
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
Timeline
Owner /Operator
Oasis Restaurant & Catering
03.2011 - 03.2020
Manager/Chef De Partie
Oasis Restaurant & Catering
05.2001 - 03.2011
Director of Housekeeping
Rodeway Inn
10.2000 - 04.2001
Leisure Travel Broker/Agent
Trase Miller Technologies/ American Airlines
02.1995 - 05.2000
Associate of Applied Science - Business Administration
University of Tulsa
No Degree - Various/ No Major Defined
University of North Carolina At Asheville
High School Diploma -
A C Reynolds
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