Denali Boe
Wasilla
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sunsation Tanning Salon
02.2024 - 12.2025
- Assisted customers with inquiries, providing accurate information and support.
- Responded to customer requests for products, services, and company information.
- Maintained cleanliness and organization of tanning equipment and salon environment.
- Educated clients on safe tanning practices and aftercare procedures.
- Improved customer satisfaction by providing personalized tanning recommendations based on skin type and desired results.
- Maintained a clean and hygienic salon environment, ensuring the safety and comfort of all guests.
Barista
Hyer Grounds Espresso
06.2025 - 09.2025
- Prepared high-quality espresso beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted customers with menu selections, providing exceptional service and product knowledge.
- Monitored inventory levels, restocking supplies as needed to minimize downtime.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cashier/Barista
Fruit Land
07.2024 - 03.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace, adhering to health regulations at all times.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Flight Crew Member
Fly Trampoline Park
02.2024 - 07.2024
- Ensured compliance with safety protocols during trampoline park operations.
- Coordinated daily activities to optimize guest experience and park efficiency.
- Monitored equipment functionality and reported maintenance needs promptly.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Warehouse Assistant
Neighbors Windows And Doors
06.2022 - 08.2022
- Followed safety protocols diligently to minimize risks during cleaning operations.
- General shop maintenance and cleaning.
- Sorting and tracking of lumber and other inventory items.
Education
High School Diploma -
Raven Homeschool
Wasilla, AK05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Payment processing
- Appointment scheduling
- Product and service solutions
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
Timeline
Barista
Hyer Grounds Espresso
06.2025 - 09.2025
Cashier/Barista
Fruit Land
07.2024 - 03.2025
Customer Service Representative
Sunsation Tanning Salon
02.2024 - 12.2025
Flight Crew Member
Fly Trampoline Park
02.2024 - 07.2024
Warehouse Assistant
Neighbors Windows And Doors
06.2022 - 08.2022
High School Diploma -
Raven Homeschool