Denali Gonzalez
Boston,MA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Pressed Cafe. Proven ability to enhance guest engagement and maintain cleanliness standards while efficiently managing multiple tasks. Adept at cash handling and team collaboration, consistently contributing to a positive dining experience.
Overview
6
6
years of professional experience
Work History
Server/ Cashier
Pressed Cafe
Boston
11.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to accurately deliver orders and maintain food quality standards.
- Managed multiple tables efficiently while maintaining attention to detail in order taking.
- Assisted in training new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Representative
Total Wireless
Bsoton
06.2024 - 11.2025
- Demonstrated product features and benefits to enhance customer understanding.
- Engaged customers to identify needs and recommend suitable wireless solutions.
- Collaborated with team members to achieve monthly sales targets and improve service quality.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction levels.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
House Keeper
Dapper Cleaning Service
Brighton, MA
12.2023 - 06.2024
- Cleaned and sanitized residential and commercial spaces following established protocols.
- Operated cleaning equipment, including vacuums and floor scrubbers, ensuring optimal performance.
- Managed inventory of cleaning supplies, restocking as needed to maintain operational efficiency.
- Collaborated with team members to complete tasks efficiently within designated timeframes.
Cashier
CVS Pharmacy
Boston, MA
05.2022 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on register operation and customer service standards.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Front Desk Receptionist
YMCA Boston
Brighton, MA
05.2020 - 2021
- Greeted and assisted members and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed membership registrations and renewals, maintaining accurate records in system.
- Handled inquiries and resolved issues promptly, enhancing member satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team to maintain cleanliness and organization of front desk area.
Education
High School Diploma -
Boston Green Academy / Boston Collaborative High School
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Team collaboration
- Performance improvement
- Dining area maintenance
- Task prioritization
Timeline
Server/ Cashier
Pressed Cafe
11.2025 - Current
Sales Representative
Total Wireless
06.2024 - 11.2025
House Keeper
Dapper Cleaning Service
12.2023 - 06.2024
Cashier
CVS Pharmacy
05.2022 - 12.2023
Front Desk Receptionist
YMCA Boston
05.2020 - 2021
High School Diploma -
Boston Green Academy / Boston Collaborative High School