Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denario Caldwell

Jackson,MS

Summary

Proactive Customer Service Representative with extensive experience in handling high-stress situations and efficiently resolving escalated calls. Skilled in problem resolution, conflict resolution, and upselling, contributing to customer retention and company growth. Brings a strong focus on enhancing customer satisfaction and fostering a culture of exceptional service.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

PNC Bank
Jackson, MS
02.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Charter Communications Inc
Lake Mary, FL
07.2019 - 02.2022
  • Contributed to company growth by upselling additional products and services during support interactions.
  • Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
  • Reduced churn rate by developing personalized retention strategies for high-risk clients.
  • Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate of Arts -

Hinds Community College
Raymond, MS

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Conflict Resolution
  • Complaint Handling
  • Professional telephone demeanor
  • Service Upselling

Timeline

Customer Service Representative

PNC Bank
02.2022 - 06.2024

Customer Service Representative

Charter Communications Inc
07.2019 - 02.2022

Associate of Arts -

Hinds Community College
Denario Caldwell