Denasia Perry
Licensed Life and Health Insurance Agent
Tampa,FL
Summary
Efficient Customer Service Representative with robust background in healthcare management and customer service. Handled complex patient inquires and facilitated seamless communication between patients and healthcare providers. Demonstrated strong organizational and problem-solving skills in high pressure environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Licensed Health Insurance Agent (2-15)
Results CX
Tampa, FL
10.2025 - 01.2026
- Perform detailed medical underwriting reviews, eligibility determinations, and full ACA/individual health plan enrollments for 50-100+ applications monthly via HealthSherpa and Salesforce.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Negotiated contracts and terms of sale with potential customers.
- Collected premiums on or before effective date of coverage.
- Maintained accurate records of all client interactions and transactions, ensuring compliance with industry regulations and company policies.
Head Bartender
Brickhouse Tavern & Tap
Tampa, FL
10.2021 - 05.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Medical Dispatcher/Transportation Manager
Perry Medics Inc.
Tampa, FL
12.2016 - 01.2019
- Improved communication within the team by implementing a streamlined call-taking process.
- Provided pre-arrival instructions and support to callers during critical situations, improving patient outcomes before the arrival of medical personnel.
- Established strong working relationships with local hospitals, enhancing coordination efforts during emergencies involving multiple facilities.
- Ensured accurate documentation of all calls, adhering to strict confidentiality standards and HIPAA regulations.
- Effectively handled high-stress situations, resulting in timely medical assistance for patients in need.
Education
High School Diploma -
Paul R. Wharton High School
New Tampa, FLLife & Health Insurance License
(State Of Florida)2025
Skills
Customer Service
Compliance
HIPAA
Quotes and sales
Financial analysis
Data Entry
Cashier
Call center customer service
Goal oriented
Payment collection
Cash handling and management
POS system operations
Certification
Life & Health Insurance License- State of Florida
Timeline
Licensed Health Insurance Agent (2-15)
Results CX
10.2025 - 01.2026
Life & Health Insurance License- State of Florida
09-2025
Head Bartender
Brickhouse Tavern & Tap
10.2021 - 05.2025
Medical Dispatcher/Transportation Manager
Perry Medics Inc.
12.2016 - 01.2019
High School Diploma -
Paul R. Wharton High School
Life & Health Insurance License