Tianna Brown

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• Upsold products to policyholders and potential new clients.
• Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
• Obtains underwriting approval by completing application for coverage
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Reviewed insurance, annuity and pension plans to determine financial soundness for calculating premiums.

• Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
• Cultivated excellent worth ethic, dedication to duty and timeliness in work actions.
• Developed expertise in small arms use, care and accountability.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.