Denay Melendez
Santa Fe Springs,CA
Summary
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-organized, hardworking in handling simultaneous tasks, coordinating paperwork, meeting quality objectives, great communication skills along with time management.
Overview
14
14
years of professional experience
Work History
Food Service Worker
Roybal Learning Center
Los Angeles, CA
05.2024 - Current
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Refilled condiments, napkins and server workstations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Packaged and bagged cooked food and prepared items.
- Served meals to students in a friendly and courteous manner.
- Monitored food temperatures to ensure safety and quality standards were met.
Customer Service Advocate
Newport Ingredients
Commerce, CA
02.2019 - 07.2023
- Claims specialist along with following up on status and payment.
- Worked closely with our account reps.
- Entered all invoices from freight companies
- Updated Acumatica system with order specifics and customer details.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked closely with other departments to ensure quality customer service delivery.
- Provided training support for new employees in freight department.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
Shipping Clerk/Customer Service
Gold Coast Ingredients
Santa Fe Springs, CA
08.2017 - 01.2019
- Email customers daily regarding their order status
- Prioritized orders for on-time pickup
- Assigned shipments to carriers in the centralized database
- Prepared Bill of Ladings, packing slips for all shipments
- Scheduled/Communicated with dispatchers and customers regarding outgoing orders.
Shipping Logistics Coordinator
Port Logistics Group
Walnut, CA
05.2011 - 08.2017
- Daily corporate emails to multiple customers
- Gathered, logged and monitored all shipping data
- Communicated with dispatchers, warehouses and customers regarding outgoing orders
- E-mailed suppliers, carriers and customers with shipping updates and provided POD’s
- Processed daily shipping reports to senior management
- Provided an elevated customer experience to generate a loyal clientele
- Worked very closely with the shipping department to make sure they are familiar with the work load for each day and inform of any changes on shipping log throughout the day via email
- Familiar with the following shipping portals: Dillard’s, Target, Walmart, Best Buy, and multiple stores.
Education
Diploma -
Santa Fe High
06.2008
Skills
- Customer Service
- Strong work ethic
- Team oriented
- Quick learner
- Attention to detail
- Inbound and outbound calling
- Creative problem solving
- Multi-task management
- ServSafe
- Microsoft Office Suite
Timeline
Food Service Worker
Roybal Learning Center
05.2024 - Current
Customer Service Advocate
Newport Ingredients
02.2019 - 07.2023
Shipping Clerk/Customer Service
Gold Coast Ingredients
08.2017 - 01.2019
Shipping Logistics Coordinator
Port Logistics Group
05.2011 - 08.2017
Diploma -
Santa Fe High
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