Denaya Esway
Canton,OH
Summary
Knowledgeable Internet Technical Support Representative bringing over 1.5 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
4
4
years of professional experience
Work History
Internet Technical Support Representative
Charter Spectrum
North Canton, OH
01.2022 - 08.2023
- Developed customized scripts for handling frequently asked questions from customers in order to provide efficient assistance.
- Performed routine maintenance tasks on computer systems and networks related to internet connectivity.
- Utilized advanced diagnostic tools for resolving complex technical issues related to internet connections.
- Maintained accurate records of customer interactions and transactions in an organized database system.
- Participated in team meetings and brainstorming sessions aimed at improving overall efficiency and effectiveness of operations.
- Responded promptly to customer inquiries while ensuring accuracy of information provided.
Direct Support Professional
Wise Behavioral
Stow, OH
09.2021 - 01.2023
- Assisted individuals in learning and developing new skills.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Cleaner
Maid to Satisfy
Canton, OH
09.2020 - 11.2021
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Sanitized frequented areas and equipment using approved supplies.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Responded promptly to all customer complaints regarding cleanliness issues.
Stock Associate
Walmart
Canton, OH
12.2019 - 05.2020
- Assisted customers in locating products throughout the store.
- Faced products on shelves and displays to meet company policies.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
Associate of Applied Science - Respiratory Therapy
Stark State College
Canton, OH05-2026
High School Diploma -
Mckinley High School
Canton, OH05-2021
Skills
- Network Configuration
- Support Services
- Root Cause Analysis
- Hardware and Software Repair
- Direct Patient Care
- Behavioral Management
- Client Documentation
- Medication Administration
BIO
I am a 20 year old Stark State college student, soon to be a Respiratory Therapist May 2026. I have a strong background in communication work. I can pick up on things easily, and most importantly I can adapt to new environments. My goal is to become an asset to your company, as well as get some on hand experience in a health facility.
Timeline
Internet Technical Support Representative
Charter Spectrum
01.2022 - 08.2023
Direct Support Professional
Wise Behavioral
09.2021 - 01.2023
Cleaner
Maid to Satisfy
09.2020 - 11.2021
Stock Associate
Walmart
12.2019 - 05.2020
Associate of Applied Science - Respiratory Therapy
Stark State College
High School Diploma -
Mckinley High School