DENAYJA GRIFFIN
Los Angeles,CA
Summary
Dedicated and motivated student seeking admission into a Surgical Technology program to gain the education and hands-on training necessary to become a skilled Surgical Technologist and contribute to safe, high-quality patient care.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Waitress
Juke joint restaurant
Las Vegas, Nv
02.2023 - 02.2026
- Provided friendly and efficient service to guests at a lively restaurant atmosphere.
- Took customer orders accurately and relayed them to the kitchen promptly.
- Maintained cleanliness of tables and dining area throughout service shifts.
- Handled cash transactions and processed payments using point-of-sale systems.
Customer Service Representative
RDI Corporation
Las Vegas
02.2022 - 03.2023
- Assisted customers with inquiries and product information daily.
- Managed customer complaints and resolved issues efficiently.
- Processed orders and returns using company software systems.
- Collaborated with team members to enhance service delivery.
- Educated customers on product features and benefits effectively.
- Handled high call volumes while ensuring quality service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier
Terrible Herbst Convenience Store
Las Vegas, Nevada
03.2020 - 01.2022
- Processed customer transactions efficiently and accurately at the convenience store.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and mobile payments safely and securely.
- Managed inventory levels by restocking shelves as needed during shifts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Adhered to company policies for safety and sanitation in the workplace.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Education
C.O Bastian HS
Caliente , NV Skills
- Strong attention to detail
- Ability to follow instructions and protocols
- Interest in healthcare and surgical procedures
- Time management and organization
- Ability to work well under pressure
- Teamwork and communication
- Willingness to learn and accept feedback
Personal Qualities
- Dependable and punctual
- Professional attitude
- Compassionate and patient-focused
- Eager to grow in the healthcare field
Timeline
Waitress
Juke joint restaurant
02.2023 - 02.2026
Customer Service Representative
RDI Corporation
02.2022 - 03.2023
Cashier
Terrible Herbst Convenience Store
03.2020 - 01.2022
C.O Bastian HS