Kathy Perez Palacios
Winter Park
Summary
Dynamic and detail-oriented waitress with a proven track record in the Restaurant industry adept at memorizing menus and wine lists. Excelled in providing exceptional customer service and enhancing dining experiences through expert recommendations and efficient order management. Demonstrated strong teamwork and adaptability in fast-paced settings, significantly improving guest satisfaction.
Overview
7
7
years of professional experience
Work History
Waitress
Palma Italian Kitchen
05.2024 - 12.2024
- Greeted and seated guests, offering personalized recommendations based on their preferences, including wine pairings.
- Provided detailed menu descriptions, highlighting specialty wine-based dishes and ensuring guest satisfaction throughout their dining experience.
- Collaborated with the kitchen and bar staff to ensure smooth service, especially during busy hours.
- Maintained a clean and organized dining area, following health and safety standards.
- Processed payments and managed cash handling with accuracy.
Waitress
Osteria Italian Kitchen
09.2023 - 06.2024
- Delivered excellent service to patrons by providing timely food and beverage orders, including recommending Italian wines to complement meal selections.
- Promoted and upsold daily specials, including wine pairings and seasonal dishes, to increase sales.
- Worked efficiently under pressure, ensuring quick turnaround times for orders and maintaining guest satisfaction.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Sweet Basil's
04.2018 - 02.2020
- Set Up Restaurant for Breakfast & Brunch
- Clean and sanitize tables, chairs, and surfaces.
- Double-check restroom cleanliness and availability of necessary supplies (toilet paper, soap, etc.).
- Change Restaurant Setup for Dinner Prepare for Private Party Room for Events
- Table Setup Place napkins, utensils, and glasses on each table.
- For brunch, include a variety of beverages (water, coffee, juice, tea).
- Rearrange Dining Area Adjust table arrangements for dinner service.
- Lighting & Ambiance Adjust the lighting: dim it to set a more relaxed dinner atmosphere.
- Dinner Specials & Menu Highlight dinner specials on the chalkboard/menu.
- Room Setup arranged tables and seating based on the party size and guest preferences.
Education
New Jersey Institute of Technology
Newark, NJ01-2011
Skills
- Exceptional customer service and communication skills
- Ability to memorize menus and wine lists
- Efficient order management and multitasking
- Strong attention to detail
- Teamwork and adaptability in a fast-paced environment
- POS system proficiency
Timeline
Waitress
Palma Italian Kitchen
05.2024 - 12.2024
Waitress
Osteria Italian Kitchen
09.2023 - 06.2024
Waitress
Sweet Basil's
04.2018 - 02.2020
New Jersey Institute of Technology
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