Denee D
Buckeye,AZ
Summary
Accomplished Customer Service Manager at Empire Today Flooring, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through innovative solutions. Expert in training and mentoring, ensuring adherence to high service standards, and fostering team collaboration for enhanced customer satisfaction.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Empire Today Flooring
11.2016 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Diploma - General Studies
Agua Fria Union High School
Avondale, AZ05.1998
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Training and mentoring
- Adherence to high customer service standards
- Complaint resolution
- Exceptional telephone etiquette
- MS Office
- Issue Resolution
- Product Knowledge
- Meticulous attention to detail
Timeline
Customer Service Manager
Empire Today Flooring
11.2016 - 09.2024
Diploma - General Studies
Agua Fria Union High School
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