Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denee D

Buckeye,AZ

Summary

Accomplished Customer Service Manager at Empire Today Flooring, adept in problem-solving and Microsoft Office, significantly reduced customer complaints through innovative solutions. Expert in training and mentoring, ensuring adherence to high service standards, and fostering team collaboration for enhanced customer satisfaction.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Empire Today Flooring
11.2016 - 09.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Diploma - General Studies

Agua Fria Union High School
Avondale, AZ
05.1998

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Training and mentoring
  • Adherence to high customer service standards
  • Complaint resolution
  • Exceptional telephone etiquette
  • MS Office
  • Issue Resolution
  • Product Knowledge
  • Meticulous attention to detail

Timeline

Customer Service Manager

Empire Today Flooring
11.2016 - 09.2024

Diploma - General Studies

Agua Fria Union High School
Denee D