Accomplished leader in residential programs with 10+ years specializing in substance use disorders and trauma-informed care. Demonstrated ability to oversee program efficiency, enhance safety practices, and elevate client care standards. Skilled in emergency response, medication oversight, and implementing WholeLife-model service delivery.
Overview
27
27
years of professional experience
Work History
Victim Advocate Supervisor
City of Houston – Police Department
Houston, TX
02.2019 - Current
Managed a 24/7 team of trauma-informed advocates specializing in crisis intervention services.
Oversaw high-acuity case escalations through effective multidisciplinary collaboration.
Delivered advanced training on motivational interviewing and trauma-informed care practices.
Collaborated with HPD command staff to improve operational systems impacting survivor outcomes.
Facilitated communication between victims and police personnel to ensure victim rights are upheld.
Participated in emergency operations, providing leadership during critical incidents after hours.
Coordinated care efforts with interdisciplinary teams to promote continuity of support services.
Managed program data quality and performance metrics to ensure accurate reporting standards.
Residential Supervisor
The Women’s Home
TX, TX
01.2017 - 01.2020
Oversaw operations of 24-hour SUD residential program focused on trauma-informed recovery principles.
Ensured regulatory compliance with DSHS standards and adherence to safety protocols.
Provided crisis intervention and intensive case management for residents with complex needs.
Facilitated collaboration among clinical and support teams for effective care delivery.
Trained and supervised residential staff to enhance trauma-informed service quality.
Managed medication monitoring systems, ensuring documentation precision and provider communication.
Executed safety inspections, fire drills, and emergency preparedness plans within the facility.
Maintained accurate resident activity records while supporting HUD compliance processes.
Violence Prevention Educator & Counselor
Houston Area Women’s Center
Houston, TX
06.2016 - 01.2019
Counseled survivors of domestic violence and sexual assault using trauma-informed, evidence-based interventions.
Developed and facilitated training programs for community partners, law enforcement, and youth.
Implemented intensive case management for high-risk clients, coordinating comprehensive safety planning.
Led outreach and prevention strategies to enhance resources for survivors.
Facilitated workshops promoting awareness about domestic violence and sexual assault.
Established educational programs on violence prevention targeting diverse community groups.
Forged partnerships with law enforcement to improve coordinated responses to incidents.
Provided crisis intervention counseling for individuals affected by physical or emotional abuse.
Research & Marketing Director
Election Center
TX, TX
06.2013 - 05.2016
Led marketing strategy, public relations, and national research initiatives.
Directed external communications, stakeholder engagement, and membership growth.
Implemented outreach strategies and strengthened provider partnerships.
Supported marketing, recruitment, and community engagement initiatives.
Managed cross-functional teams to execute targeted campaign plans effectively.
Developed comprehensive marketing strategies for national election initiatives.
Oversaw digital marketing efforts across social media and email platforms.
Collaborated with stakeholders to align messaging with organizational goals.
Conducted market research to identify voter preferences and trends.
Community Development Director
Head Start of Greater Dallas
Dallas, TX
02.1999 - 05.2013
Managed grant applications that secured funding for community development initiatives.
Directed initiatives focused on community development and parent engagement for enhanced support.
Supervised 70 staff across multiple locations while overseeing more than 8,000 volunteers.
Developed long-range strategic plans for capital improvements and facility enhancements.
Established comprehensive protocols for addressing domestic violence and sexual assault issues.
Delivered training programs and crisis communication services organization-wide.
Planned events to build partnerships among residents, businesses, and organizations.
Created analytical reports assessing impacts of proposed changes in the community.
Education
Master of Science - Human Relations & Business
Amberton University
Garland, TX
08-2026
Bachelor of Arts - Sociology
Langston University
Langston, OK
Langston, OK
Skills
Residential program administration
Staff supervision and training (24/7 team)
Trauma-informed care
Client-centered care
Recovery-oriented care
Chemical dependency support
Co-occurring mental health support
Homelessness intervention
Housing stability services
Safety compliance
Regulatory standards
Crisis intervention
Emergency preparedness
Safety planning
Intensive case management
Behavioral health coordination
Coaching
Project management
Policy development
Resource allocation
Interdisciplinary team collaboration
Volunteer coordination
Evidence-based interventions
Motivational interviewing
Conflict resolution
De-escalation
Behavioral health support
Domestic violence advocacy
Sexual assault advocacy
Strategic operations
Leadership development
Community engagement
Stakeholder engagement
Quality improvement
Grant writing
Volunteer leadership
Volunteer Experience
Group Facilitator, First Wings of Freedom – Residential Drug Treatment Facility for women
Group Facilitator, The Potter’s House Texas Offender Reentry Initiative (TORI)
Business Development Manager, City of Houston Office of Business Opportunity
Summary - Leadership Summary
Over 10 years providing trauma-informed care to clients experiencing chemical dependency, mental health crises, homelessness, and domestic violence. Experienced leader of large multidisciplinary teams, including residential staff, victim advocates, case managers, and volunteers. Skilled in residential program operations, including safety compliance, medication monitoring, fire code adherence, and emergency preparedness. Strong project manager with expertise in training, workflow optimization, and implementing evidence-based, recovery-oriented practices. Highly effective in cross-department collaboration with clinical, medical, behavioral health, legal, and community partners. Adept at managing high-acuity caseloads, facilitating program structure, and promoting accountability, stability, and empowerment within residential communities.
Resident Manager / Behavioral Health Residential Support at Zema Residential Care LLCResident Manager / Behavioral Health Residential Support at Zema Residential Care LLC