Nahom Enyew

Portland,OR

Summary

Dedicated Behavioral Health Residential Care professional with strong experience in adult group home and residential program operations supporting individuals with Serious and Persistent Mental Illness (SPMI), including schizophrenia, schizoaffective disorder, bipolar disorder, psychosis, depression, anxiety, and dual diagnoses. Experienced in residential administration, staff coordination, scheduling, documentation management, crisis intervention, behavioral support, and maintaining structured therapeutic environments. Skilled in supporting day-to-day residential operations while ensuring resident safety, program organization, compliance documentation, and quality care delivery. Strong background working alongside case managers, behavioral health providers, guardians, pharmacies, and multidisciplinary teams to support resident treatment goals, behavioral stabilization, and continuity of care. Recognized for professionalism, leadership, communication, and the ability to balance administrative responsibilities with compassionate resident-centered support in behavioral health residential settings.

Overview

years of professional experience

Certification

Work History

Resident Manager / Behavioral Health Residential Support

Zema Residential Care LLC

Portland, Oregon

03.2025 - Current

Administrative Coordination & Resident Care Support
Support daily operations within a behavioral health residential care setting serving adults with complex mental health conditions and behavioral support needs.
Assist with residential administration tasks including documentation management, scheduling coordination, resident records, and communication with providers.
Maintain behavioral health documentation, incident reports, medication logs, appointment tracking, and resident service information.
Coordinate resident appointments, transportation arrangements, and communication between treatment providers and residential staff.
Support residents experiencing psychiatric symptoms, emotional distress, behavioral instability, and crisis situations.
Utilize trauma-informed care and behavioral de-escalation strategies to maintain resident safety and emotional stabilization.
Assist with implementation of individualized support strategies focused on structure, safety, independence, and recovery-oriented care.
Provide direct resident support with activities of daily living, medication reminders, hygiene assistance, and community engagement.
Maintain a structured and supportive residential environment that promotes consistency, accountability, and resident well-being.
Collaborate with multidisciplinary teams to support resident treatment goals and continuity of care.

Resident Manager / Residential Program Support

B and L Residential Care Facility LLC

Happy Valley, Oregon

01.2024 - Current

Residential Program Administration & Behavioral Health Support
Assisted with daily operations of a licensed adult residential group home serving individuals with Severe and Persistent Mental Illness (SPMI).
Supported residents diagnosed with schizophrenia, schizoaffective disorder, bipolar disorder, psychosis, depression, anxiety disorders, and dual diagnoses.
Coordinated daily residential activities, appointments, transportation schedules, and resident support services.
Assisted with maintaining compliance documentation including incident reports, MAR records, resident logs, behavioral tracking, and service documentation.
Supported implementation of structured behavioral support plans and therapeutic routines for residents experiencing psychiatric symptoms and emotional dysregulation.
Worked collaboratively with case managers, QMHPs, therapists, psychiatrists, and healthcare providers regarding resident care and treatment planning.
Assisted with medication monitoring, documentation, medication reminders, and reporting concerns related to resident mental or physical health changes.
Helped maintain a safe, structured, and therapeutic residential environment while ensuring resident dignity and rights were respected.
Responded to behavioral incidents and mental health crises using trauma-informed approaches and de-escalation techniques.
Supported staff communication and daily coordination to ensure consistent resident care and supervision coverage.
Assisted residents with independent living skills, hygiene support, meal preparation, community integration, and activities of daily living.
Monitored resident behaviors, emotional stability, and safety concerns while documenting observations appropriately.
Maintained confidentiality and professionalism in all resident interactions and documentation practices.

Education

High School Diploma -

Associate of Science -

Portland Community College

10.2026

Skills

Residential Program Administration
Behavioral Health & SPMI Support
Adult Group Home Operations
Staff Coordination & Supervision
Resident Intake & Admissions
Behavioral Crisis Intervention
Incident Reporting & Documentation
Medication Oversight & MAR Documentation

Individual Service Planning
Resident Rights & Advocacy
Trauma-Informed Care
Mental Health Stabilization Support
Compliance & Quality Assurance
Appointment & Care Coordination
De-escalation Techniques
Direct Resident Care Support

Certification

Crisis Intervention & De-escalation
Resident Rights & OAR 309 Training (in-house & external)
Medicaid Provider License - State of Oregon
OIS (Oregon Intervention System) Training
Release of Information (ROI) Training
Relias Compliance & Clinical Training Courses

Languages

English

Native or Bilingual

Amharic