Deneen Grove
Orlando,Florida
Summary
Accomplished Business Development Manager with a solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Construction Journal
Orlando
11.2019 - 09.2022
- Contact potential customers via telephone and email.
- SAAS Company
- I Determined business needs. I have implemented effective strategies for client acquisition.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve the bottom line.
- Provided excellent service and attention to customers through phone conversations.
Loan Advisor
Student Loan Finance
Orlando, Florida
01.2019 - 11.2019
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Assisted with completion of documentation such as FAFSA
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Identified valuable solutions for customers with credit problems.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Prioritized and organized tasks to efficiently accomplish service goals.
Direct Sales Executive
Marriott Vacation Club
Orlando, FL
10.2018 - 07.2019
- Attracted clients, negotiated contracts and closed deals through sales strategies and personable demeanor.
- Demonstrated product features to align with customer needs.
- Discussed service levels with customers and potential upgrades.
- Wrote sales proposals, set up contracts and finalized deals.
- Drafted sales contracts and negotiated deals with customers.
- Wrote, proofed and edited sales proposals and correspondence.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
Director of Sales
The Berkley Group
Orlando, FL
10.2008 - 07.2018
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Improved training to reduce knowledge gaps and enhance performance.
- Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
- Promoted products at trade shows across region, connecting with prospects and improving market penetration.
- Hired and motivated high-performing sales team achieving over $25 million in new sales per year.
- Managed independent sales force to achieve maximum sales and team building goals and positively impact company profitability.
- Communicated commissions, sales promotions, independent business strategies and other critical information and escalated areas of concern to company business leaders.
- Cultivated strong relationships with key organizations and professionals to support future business growth objectives.
- Maintained current knowledge of pricing, products and services to leverage competitive edge and retain market share.
- Boosted profits through effective supervision and continuous mentorship of entire sales department.
- Organized and facilitated meetings for independent sales force by developing agenda and conceptualizing contests and recognition awards.
Sales Executive
Vacation Village Resorts
Orlando, FL
01.2007 - 01.2010
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Implemented processes that drove change and improved performance.
- Used cold calling and networking to sell products and services.
- Operated cash register, collected payments, and provided accurate change.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
- Handled credit and debit card payment processing to complete purchasing experience.
- Introduced customers to new offerings and updated accounts.
Sales Representative
Marriott Grand Vista
Orlando, Florida
01.2007 - 01.2008
- Showed properties to potential buyers and brokers at open houses and by appointment.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
- Handled price objections and used proper closing techniques to generate sales.
- Met and exceeded personal and departmental sales goals utilizing owner generated leads.
Education
Associate of Arts - Florida Real Estate
Career Training Institute
Orlando, FL01.1991
Skills
- Business Development
- Client Consultations
- Customer Service
- Sales Presentations
- Pipeline Development
- Decision Making
- Problem-Solving
- Time Management
- Detail-Oriented
- B2B and B2C Sales
- Telesales
- Sales Closing
- Relationship Selling
- Negotiation Tactics
- Sales Leadership and Training
- Operating Procedures and Policies
- Verbal and Written Communication
- Performance Evaluations
- Consultative Selling Techniques
- Cold Calling
- Direct Sales
- Staff Development
Accomplishments
Salesperson of the year 2009/2010/2011/2012
Million Dollar Ring 2010
Sales Manager of the year 2015/2016/2017
Timeline
Business Development Manager
Construction Journal
11.2019 - 09.2022
Loan Advisor
Student Loan Finance
01.2019 - 11.2019
Direct Sales Executive
Marriott Vacation Club
10.2018 - 07.2019
Director of Sales
The Berkley Group
10.2008 - 07.2018
Sales Executive
Vacation Village Resorts
01.2007 - 01.2010
Sales Representative
Marriott Grand Vista
01.2007 - 01.2008
Associate of Arts - Florida Real Estate
Career Training Institute