Deneisha Hill
North Augusta
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Security Finance, Financial Services
Aiken
08.2025 - Current
- Supervised daily operations of title loan processes and customer service interactions.
- Trained and mentored staff on compliance with lending regulations and policies.
- Managed loan processing systems for efficiency in application reviews and approvals.
- Coordinated team schedules to ensure optimal coverage during peak business hours.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created and managed budgets for travel, training, and team-building activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
Customer Service Representative
Insurance Masters LLC
North Augusta
08.2022 - 08.2025
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Answer incoming calls and emails for clients. Manage clients records and documents by updating account information. Mail letters, send faxes, and file paperwork for clients accounts. Meet performance goals for call quality and customer satisfaction.
- Use client's information on submitted forms to enter data to for eligibility.
- Educated clients on policy details and coverage options during consultations.
- Managed high-volume calls while maintaining a positive customer experience.
- Documented customer interactions and feedback in compliance with company standards.
- Assisted in training new representatives on customer service protocols and systems.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
Pharmacy Associate
Wal-Mart
Newberry
12.2019 - 08.2022
- Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment.
- May process credit or debit card transactions and validate checks. I also fill and dispense prescriptions for patients.
- Scan prescriptions into the computer and handle insurance claims.
- Managed prescription orders and ensured accuracy in medication dispensing.
- Assisted customers with medication inquiries and provided product recommendations.
- Maintained inventory levels and organized pharmaceutical supplies efficiently.
- Processed insurance claims and resolved billing issues effectively.
- Trained new associates on pharmacy procedures and customer service standards.
- Ensured compliance with safety regulations and company policies daily.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Verified insurance coverage for medications and communicated any potential issues or delays to the patient or prescriber.
- Assisted customers with prescription refills and transfers, answered inquiries, and provided information regarding drug interactions.
- Managed multiple tasks simultaneously in a fast-paced environment while meeting tight deadlines.
- Processed prescriptions in accordance with established procedures including receiving prescriptions, verifying accuracy of patient information, entering data into computer system, and printing labels.
- Greeted customers upon arrival in the pharmacy area providing friendly service.
Assistant Manager
Auto Money Title Loans
Newberry
08.2015 - 12.2019
- Provide high-level administrative support by collecting data, preparing statistical reports, and handling information requests, as well as performing routine administrative functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
- May also train and supervise lower-level clerical staff.
- Answer incoming calls from clients, collect payments from clients, call clients to manage accounts, and issue paper checks to approved clients.
- Enter data from clients applications and process approvals.
- Supervised daily operations of title loan processes and customer service interactions.
- Trained and mentored staff on compliance with lending regulations and policies.
- Managed loan processing systems for efficiency in application reviews and approvals.
- Developed training materials to enhance employee knowledge of financial products.
- Coordinated team schedules to ensure optimal coverage during peak business hours.
- Implemented new procedures to improve customer experience and reduce wait times.
- Conducted regular audits to ensure accuracy in loan documentation and records management.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Office Administrator
SC Works
Newberry
06.2013 - 08.2015
- Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.
- Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
- Managed office operations and maintained efficient workflow at SC Works.
- Coordinated schedules and meetings for staff and clients effectively.
- Assisted with recruitment by organizing job postings and candidate communications.
- Implemented filing systems to enhance document retrieval and organization.
- Communicated with vendors to ensure timely supply deliveries and services.
- Trained new staff on office procedures and tools used in daily operations.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
- Guided employees in handling difficult or complex problems.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Education
SC Diploma Curriculum - General High School
Newberry High
NewberrySkills
- Customer Service Skills
- Leadership
- Computer Literacy
- Problem Solving
Certification
Certified Notary Public
Timeline
Assistant Manager
Security Finance, Financial Services
08.2025 - Current
Customer Service Representative
Insurance Masters LLC
08.2022 - 08.2025
Pharmacy Associate
Wal-Mart
12.2019 - 08.2022
Assistant Manager
Auto Money Title Loans
08.2015 - 12.2019
Office Administrator
SC Works
06.2013 - 08.2015
SC Diploma Curriculum - General High School
Newberry High