Annette Carrillo
Las Vegas,NV
Overview
15
15
years of professional experience
Work History
Assistant Manager
Panda Express Restaurant Group
2023.05 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Medical Assistant
Comprehensive Digestive Institute Of NV
2021.04 - 2023.05
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Schedule appointments for patients
Medical Assistant
Advanced Orthopedics and Sports Medicine
2017.05 - 2021.04
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Change dressings on wounds
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
- Schedule appointments for patients
Assistant Manager
Rapid Cash
2010.05 - 2018.02
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- My responsibilities include to ensure my staff is following companies policy as well as providing great customer services
- To ensure they are also providing other products and services
- Make sure staff's drawer is balanced every 2 hours and in charge of store vault
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Check to ensure that appropriate changes were made to resolve customers' problems
Education
medical assistant -
Academy of Healing Arts
Las Vegas, NV01.2009
High School Diploma -
Western High School
Las Vegas, NV06.2008
Skills
- Bilingual
- Team orientated
- Reliable
- Customer Service Skills
- Phone Skills
- Responsible
- Organize
- Professional
- Time management skills
- Clear communication skills
- Willingness to learn
- Goal Oriented
- Focus
- Attentiveness
- Knowledge of the Product or Service
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
Timeline
Assistant Manager
Panda Express Restaurant Group
2023.05 - Current
Medical Assistant
Comprehensive Digestive Institute Of NV
2021.04 - 2023.05
Medical Assistant
Advanced Orthopedics and Sports Medicine
2017.05 - 2021.04
Assistant Manager
Rapid Cash
2010.05 - 2018.02
medical assistant -
Academy of Healing Arts
High School Diploma -
Western High School