DeNele Anderson
Richland,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in social media sales. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success by specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Patient Services
Lifetime Dental Care Tricities
Richland, WA
06.2022 - Current
- Greet patients upon arrival and verify patient information.
- Provide assistance with completing paperwork, such as insurance forms and medical history.
- Answer incoming calls and respond to inquiries in a timely manner.
- Schedule appointments and manage patient records using electronic health record software.
- Process payments from patients, including cash, check, or credit card transactions.
- Provide general customer service support by answering questions about services provided by the practice.
- Maintain knowledge of current insurance requirements for billing purposes.
- Verify patient coverage prior to appointment scheduling.
- Organize and help with office/team events
- Handle a portion of the practice social media accounts
Independent Consultant
Arbonne International LLC
Richland, WA
05.2018 - Current
- Help clients, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Develop service plans in consultation with clients, and perform follow-ups assessing quantity and quality of services.
- Create social media content for daily posting
- Facilitate and conduct team trainings
Dental Office Manager
Fourth Street Family Dental
Hermiston, OR
09.2011 - 04.2020
- Schedule appointments
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Supervised and led team of dental hygienists, dental assistants and support staff.
Skills
- Customer Needs Assessments
- Social Media Platforms
- Digital Media Strategy
- Strategic Networking
- Strong Organization
- Leadership and People Development
- Integrity and Transparency
References
References available upon request.
Timeline
Patient Services
Lifetime Dental Care Tricities
06.2022 - Current
Independent Consultant
Arbonne International LLC
05.2018 - Current
Dental Office Manager
Fourth Street Family Dental
09.2011 - 04.2020
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