Justine Sosa
Phoenix ,AZ
Summary
A Customer Services Professional with strong background in healthcare administration and patient relations. Adept at managing patient accounts, handling billing inquiries, and resolving issues efficiently. Strong focus on team collaboration and results, flexible with changing needs. Proven skills in communication, problem-solving, and maintaining patient confidentiality. Known for reliability and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Services
Morrison Healthcare
06.2023 - Current
- Trained new Patient Services Technicians on best practices and protocols, promoting high-quality service across the team.
- Worked closely with interdisciplinary healthcare teams to ensure comprehensive coordination of patient services.
- Ensured timely delivery of patient services by coordinating with nursing and medical staff for seamless operations within the unit.
- Managed department budget, identifying opportunities for cost savings while maintaining high-quality patient services.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Real Estate Agent
eXp Realty
01.2019 - Current
- Perform administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal documents
- Provide guidance to clients with effective communication throughout the entire buying or selling process by using responsiveness, efficiency and deep knowledge of the real estate industry
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Organized open houses with catering and staging that showcased properties effectively, leading to increased interest and offers.
Youth Bipoc Organizer
Scale for Change
05.2022 - 11.2022
- Reviewed all documentation prior to submission for accuracy and completeness.
- Developed strategic partnerships with local organizations to enhance outreach efforts and resource sharing.
- Managed logistics for events, ensuring seamless execution of programs that fostered community participation.
- Scheduled and organized catering, transportation and staffing to manage event logistics.
- Collaborated with cross-functional teams to ensure smooth execution of large-scale events, resulting in positive feedback from stakeholders.
- Monitored event budgets closely, making adjustments as needed to avoid overspending.
- Fostered relationships with sponsors, securing valuable partnerships and financial support.
Education
Associate of Arts - General
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2023
Skills
- Customer Service
- Multitasking and Organization
- Phone and Email Etiquette
- Positive and Professional
- Customer and client relations
- Coordinate services
- Account services
Timeline
Patient Services
Morrison Healthcare
06.2023 - Current
Youth Bipoc Organizer
Scale for Change
05.2022 - 11.2022
Real Estate Agent
eXp Realty
01.2019 - Current
Associate of Arts - General
Maricopa Community Colleges - South Mountain Community College