Denesha Edwards
Peoria,IL
Summary
Patient-Centered Professional skilled in assessing, planning, facilitating, and advocating for healthcare options and services. Delivered high-quality patient care through effective communication and resource coordination, ensuring positive outcomes. Motivated Team Lead with a proven ability to enhance team performance through training and proactive issue management, consistently meeting demanding targets while upholding quality standards.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Clinical Assistant
Peoria County Health Department
06.2025 - Current
- Streamlined patient check-ins, insurance verification, and payment processing to reduce wait times.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Collected comprehensive medical histories from clients during intake appointments., medication information, symptoms, and allergies.
- Managed medical records through filing, organizing, and scanning to maintain accurate and accessible patient information.
- Managed incoming telephone calls to provide information and assistance to callers. to offer office information, answer questions, and direct calls to staff.
Paraprofessional Pre-K
Bright Futures/ Pleasant Valley primary school
08.2024 - 05.2025
- Provided direction to students in proper classroom behavior during instruction.
- Assisted teachers in maintaining accurate grading and attendance records.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, and ensured safety at all times.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, and ensured safety at all times.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support the lead teacher.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support the lead teacher.
Team Lead Supervisor / Cashier / Customer Service
Panera Bread
Peoria, IL
09.2013 - 07.2024
- Managed shifts to ensure smooth operation of team activities and breaks for other associates
- Operate cash register, accept payments, and make accurate change
- Ensured cash drawer accuracy and maintained a clean, organized work area to support daily operations
- Counted cash drawers accurately during shift, money handling
- Performed food production and served customers at cash register to ensure efficient service
- Drive-thru order take and prepare sandwiches and salads
- Answered inbound phone calls, trained new hires, and packaged to-go orders for timely customer service
- Work in a team environment and communicate effectively with managers and co-workers
Grocery Stocker
Walmart
08.2020 - 05.2023
- Pulled grocery platelets and organized shelves to enhance product visibility
- Ensure that grocery items are stocked on shelves
- Organized and top-stocked other departments to maintain store presentation standards
- Trained team members on effective cleaning practices on effective cleaning practices and workspace organization to enhance efficiency
Daycare Volunteer
South Side Mission
Peoria, IL
06.2009 - 10.2009
- Prepared materials and equipment to support teacher readiness for class
- Assist students who need additional help learning a specific concept
- Supervised students during lunch and recess.
- Supervise students during lunch or recess, as well as in between classes or on field trips
- Facilitated engaging learning activities for students in the classroom
- Organized snack and nap time routines for children to promote comfort and relaxation
- Ensured children's health and safety through regular supervision
- Established clear behavior expectations to guide students to ensure a fun, safe, and positive environment for all students
- Assisted staff in creating a safe and nurturing environment for young learners.
- Communicated effectively with parents about children's daily activities and needs.
- Worked with small groups of children on educational activities and crafts.
- Engaged children in interactive play to promote social skills and teamwork.
Education
Bachelor's degree - Human Services
Southern New Hampshire University
Manchester, WA 01.2023 - 05.2025
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy
USSkills
- Appointment Coordination
- Insurance Verification Process
- Electronic health records
- Record Management
- Patient Support Techniques
- Crisis Management Techniques
- Critical Thinking & Crisis Intervention
- Intervention Strategies
- Client confidentiality
- HIPAA Compliance
- Healthcare System Knowledge
- Community Resources
- Health and Human Services
- Group & Community Advocacy
- Vulnerable population planning
- Preventive & Remedial Approaches to Public Health
- Human Growth & Development
- Individual & Family Life Cycles
- Software proficiency
- Team collaboration
Timeline
Clinical Assistant
Peoria County Health Department
06.2025 - Current
Paraprofessional Pre-K
Bright Futures/ Pleasant Valley primary school
08.2024 - 05.2025
Bachelor's degree - Human Services
Southern New Hampshire University
01.2023 - 05.2025
Grocery Stocker
Walmart
08.2020 - 05.2023
Team Lead Supervisor / Cashier / Customer Service
Panera Bread
09.2013 - 07.2024
Daycare Volunteer
South Side Mission
06.2009 - 10.2009
Associate of Science Degree - Health and Human Services
Ultimate Medical Academy