Shannon Rodriguez
Rockford,MI
Summary
Ambitious clinical assistant equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
17
17
years of professional experience
Work History
Clinical Assistant
Datavant
Grand Rapids, USA
09.2016 - 04.2026
- Managed patient health records, ensuring documentation accuracy to support efficient care delivery.
- Operated electronic health record (EHR) systems to uphold data integrity and confidentiality.
- Processed medical record requests while complying with HIPAA regulations.
- Conducted quality assurance efforts through detailed record audits and reviews.
- Implemented process enhancements that streamlined service delivery and elevated patient satisfaction.
- Liaised between treatment providers, nurse case managers, and other stakeholders to facilitate effective communication and coordination.
- Completed and processed FMLA, Short term/ Long term disability.
- Provided onboarding and training for new employees to ensure they understood job responsibilities.
- Maintained up to date knowledge of the laws and pertinent legal decisions pertaining to the administration of leaves.
Physician Support
ORTHOPEDICS ASSOCIATES OF MICHIGAN
Grand Rapids, USA
05.2009 - 09.2016
- Enhanced patient care by coordinating physician support services and streamlining communication between departments.
- Acted as the primary contact between clinical staff and patients regarding FMLA, STD, and LTD.
- Contributed to quality assurance initiatives that improved patient outcomes through more effective coordination of physician support services. Also worked on pilots for a more structured disability process.
- Assisted in the development of standardized protocols for physician support, resulting in improved workflow efficiency.
- Implemented continuous improvement initiatives for physician support processes, leading to increased operational efficiency.
- Coordinated care with other professionals such as physicians, nurse case managers, and social workers to ensure comprehensive support for patients.
- Supported physicians by taking notes, monitoring records, and facilitating communication between teammates and patients.
- Supported physicians by taking notes, monitoring records, and facilitating communication between team mates and patients.
- Supported physicians and patients in navigating complex administrative issues.
- Provided administrative support to multiple physicians simultaneously while maintaining organization within busy clinic settings.
- Coordinated integrated claims management for STD, LTD, FMLA, personal leaves, and ADA compliance, ensuring adherence to policies and applicable laws.
- Followed up and responded to any and all abnormal activities with a claim.
- Acted as a liaison among treatment providers, consultants, patients, clinical staff, and management.
- Supported continuous improvement efforts by participating in training seminars and staying current with industry trends.
- Streamlined communication between physicians, nurses, and support staff by effectively utilizing electronic health records and other documentation tools.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Big Rapids, MISkills
- Clinical documentation
- Electronic health records
- Healthcare compliance
- Patient care
- Clinical software
- Health information systems
- Data management
- Claims processing
- Care transition management
- Appointment coordination
- Calendar management
- Staff onboarding
- Medical terminology
- Patient advocacy
Timeline
Clinical Assistant
Datavant
09.2016 - 04.2026
Physician Support
ORTHOPEDICS ASSOCIATES OF MICHIGAN
05.2009 - 09.2016
Bachelor of Science - Criminal Justice
Ferris State University