Katelyn Hollis
Baldwyn,MS
Summary
Dynamic and resilient professional with a proven track record at Extra Mile Recovery, adept in patient-focused care and clinical documentation. Excelled in building trust through exceptional customer service and effective communication, significantly enhancing client recovery. Skilled in CPR and HIPAA compliance, demonstrating a commitment to high-quality care and patient relations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Extra Mile Recovery
07.2023 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Served as role model for recovery, inspiring clients with personal success stories and resilience.
- Increased awareness of mental health resources in community through outreach efforts.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
Manager of Operations
Toms Soda Shop
11.2022 - 07.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Barista
Fill My Cup Coffee Shop
08.2021 - 11.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Head Cake Decorator
Fill My Cup Coffee Shop
08.2021 - 11.2022
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Managed material inventory and ordered new materials when needed.
- Established strong vendor relationships to secure competitive pricing on high-quality ingredients and supplies essential to cake production.
- Worked with clients to design custom cake decorations.
- Provided exceptional customer service through detailed consultations, leading to increased repeat business and referrals.
- Coordinated effectively with other departments such as catering and events, ensuring seamless integration of cake offerings into broader service packages.
- Mentored junior decorators in advanced techniques, fostering a supportive learning environment for continuous skill development.
Education
High School Diploma -
Mooreville High School
Mooreville, MS05.2011
Skills
- [Type] coding
- Reliable transportation
- Patient-focused care
- Clinical Documentation
- Patient Relations
- CPR
- Customer Service
- HIPAA Compliance
- Clinical Procedure Knowledge
- Telephone Etiquette
Certification
- First Aid Certification
- CPR/AED Certification
- Certified Peer Support Specialist
Timeline
Clinical Assistant
Extra Mile Recovery
07.2023 - Current
Manager of Operations
Toms Soda Shop
11.2022 - 07.2023
Barista
Fill My Cup Coffee Shop
08.2021 - 11.2022
Head Cake Decorator
Fill My Cup Coffee Shop
08.2021 - 11.2022
- First Aid Certification
- CPR/AED Certification
- Certified Peer Support Specialist
High School Diploma -
Mooreville High School
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