Deneter Sanford
Newark,NJ
Summary
Correction Police Officer serving 25 years of service with extensive experience at Hudson County Corrections, skilled in crisis intervention and conflict de-escalation. Proven track record in report writing and evidence collection, enhancing safety protocols. Adept at building relationships and training new staff, ensuring a secure environment and effective law enforcement practices. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, Ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Correction Police Officer
Hudson County Corrections And Rehabilitation Center
Kearny, NJ
09.2000 - Current
- Enforced laws and regulations to maintain public safety within correctional facility.
- Conducted thorough investigations of incidents, ensuring accurate documentation and reporting.
- Collaborated with team members to develop strategies for crisis intervention and conflict resolution.
- Trained new officers on protocols, procedures, and best practices for effective law enforcement.
- Monitored inmate behavior to prevent disturbances and promote a secure environment for safety and security.
- Implemented safety drills and emergency response training, enhancing preparedness among staff.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement..
- Conducted searches of individuals, vehicles and cells.
- Enforced laws and regulations to maintain order within facility.
Ticket Agent
Continental Airlines
Newark, NJ
06.1999 - 09.2000
- Processed passenger ticketing and check-in operations efficiently.
- Assisted customers with itinerary changes and special requests promptly.
- Utilized reservation systems to manage bookings and seat assignments accurately.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Conducted efficient boarding processes while adhering to strict security measures and protocols.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
- Assisted customers with flight information, boarding passes, and check-in procedures.
Cargo Service Agent
Continental Airlines
Newark, NJ
11.1998 - 06.1999
- Coordinated cargo handling processes to ensure timely aircraft loading and unloading.
- Streamlined inventory management systems to improve tracking of cargo shipments.
- Expedited cargo handling by coordinating with ground staff and ensuring proper documentation.
- Reduced customer complaints through effective communication and timely resolution of issues.
- Resolved any customer inquiries or complaints to restore satisfaction.
Cargo Agent
Continental Airlines
Newark, NJ
05.1997 - 11.1998
- Oversaw cargo loading and unloading operations, ensuring compliance with safety regulations.
- Managed inventory control, ensuring proper documentation for all incoming and outgoing shipments.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Managed inventory control processes, optimizing space utilization within cargo facilities.
Education
High School Diploma -
Henry Snyder High School
Jersey City, NJ06-1994
Skills
- Report writing
- Crisis intervention and de-escalation
- Self-defense training
- Defensive tactics training
- Fingerprinting
- Firearms training specialist
- Weapons safety
- CPR/First aid certified
- Data entry
- Ticketing systems
- Passport checks
- Customer service
- Passenger assistance
- Baggage handling procedures
Certification
- CFR - Certified First Responder
- Licensed Firearm - 23 years
- Certified Immigration Training, Hudson County - 7 years
- Certified Use of Force Training, Hudson County- - 25 years
- Certified Bias Awareness for Law Enforcement Hudson County - 2 years
Languages
English
Timeline
Correction Police Officer
Hudson County Corrections And Rehabilitation Center
09.2000 - Current
Ticket Agent
Continental Airlines
06.1999 - 09.2000
Cargo Service Agent
Continental Airlines
11.1998 - 06.1999
Cargo Agent
Continental Airlines
05.1997 - 11.1998
High School Diploma -
Henry Snyder High School